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User_S_ono_s
Contributor I
May 8, 2024 2:37 PM UTC

Sonos new app missing most features that were available in prior app version

Sonos new app missing most features that were available in prior app version

You released a buggy new app version, removing crucial features and rendering it useless, even breaking my Sonos System. Despite promises of better ultimate listening experience, you're only planning to reintroduce these features later as if they're new and per your support staff this was actually planned to remove features and provide them back with later updates. This decision is inexcusable. Let me know when my Sonos system will work again because your new app is useless.  How did you decide what features are important enough to bring back in the updates in your new Sonos app.  Just curious which ones you think are important to your customers.  I mean we pay for the products so maybe we should have had a voice. 

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    14 replies

    MikeB350UK
    Contributor I
    May 8, 2024 5:40 PM UTC

    Did anyone at Sonos actually test this app before release? Surely they found all the bugs and missing functionality previously enjoyed, and someone signed this all off! 

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      Saguaro7
      Enthusiast II
      May 9, 2024 1:23 AM UTC

      Please have a look at the thread over here… So much broken in the new app. Utterly terrible.

       

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        castalla
        Local Superstar
        May 9, 2024 1:28 AM UTC

        Teething problems? 🤔🤣😁

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        It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
          Alonzo Mosley
          Alonzo Mosley
          Headliner I
          May 9, 2024 3:00 AM UTC

          Did anyone at Sonos actually test this app before release?

          My bet is they tried it on “their” systems and everything was groovy. Without, you know, testing it in the wild.

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          Dan: You're gonna need to get someone to fix my computer. Kim: What's wrong with it? Dan: It's in several pieces on my floor.
            BillF
            Enthusiast I
            May 9, 2024 3:16 AM UTC

            Not being able to search music library is an abomination.  Not having alphabetical indexing on music library is an abomination.  New app is crap.

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              jannex
              Lyricist II
              May 9, 2024 3:57 AM UTC

              Where can I find previuos version? 

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                Alonzo Mosley
                Alonzo Mosley
                Headliner I
                May 9, 2024 4:07 AM UTC

                Not being able to search music library is an abomination.  Not having alphabetical indexing on music library is an abomination.  New app is crap.

                OMFG I just discovered this. My hatred of this system is well documented, but I thought I had set a baseline of frustration. And now the bottom fell out.

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                Dan: You're gonna need to get someone to fix my computer. Kim: What's wrong with it? Dan: It's in several pieces on my floor.
                  MikeB350UK
                  Contributor I
                  May 9, 2024 6:45 AM UTC

                  Where can I find previuos version? 

                   

                  This was posted on another thread in this community and works! Previous version. 

                   

                  https://en.community.sonos.com/controllers-and-music-services-229131/my-widget-disappeared-on-my-pixel-6-pro-w-android-14-6892166?tid=6892166&postid=16719207&utm_source=community-care&utm_medium=systememail&utm_campaign=en-new-reply#post16719207

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                    MTfudibygib
                    Lyricist III
                    May 9, 2024 11:15 AM UTC

                    Sonos new app missing most features that were available in prior app version

                    You released a buggy new app version, removing crucial features and rendering it useless, even breaking my Sonos System. Despite promises of better ultimate listening experience, you're only planning to reintroduce these features later as if they're new and per your support staff this was actually planned to remove features and provide them back with later updates. This decision is inexcusable. Let me know when my Sonos system will work again because your new app is useless.  How did you decide what features are important enough to bring back in the updates in your new Sonos app.  Just curious which ones you think are important to your customers.  I mean we pay for the products so maybe we should have had a voice. 

                    The new app is terrible. Nothing works. I’ve owned Sonos products since 2007 and the quality has declined significantly. But this new app is the worst consumer product I’ve ever used. Nothing works. I can’t manage any of my rooms, have lost parts of the system, can’t change the volume or change tracks…and I’ve only used it for an hour. This should be listed as an UnApp. Horrible. Sonos should be ashamed. And I will tell everyone I know to never buy a Sonos product. Complete disaster.

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                      lajojo
                      Contributor I
                      May 9, 2024 11:23 AM UTC

                      Came here to ask about the same thing. First thing I noticed is that you can't edit the playlist order. The older app you could hit Edit, then manually change the order of the songs. BIG DEAL for my son getting ready this morning lol. 

                       

                      Edited to add:

                      I think we can all relax here. It's their first iteration of the new app. No need to write them off forever. Cheese and crackers. 

                       

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