Contributor I

Sonos new app missing most features that were available in prior app version

14 replies
723 views

You released a buggy new app version, removing crucial features and rendering it useless, even breaking my Sonos System. Despite promises of better ultimate listening experience, you're only planning to reintroduce these features later as if they're new and per your support staff this was actually planned to remove features and provide them back with later updates. This decision is inexcusable. Let me know when my Sonos system will work again because your new app is useless. How did you decide what features are important enough to bring back in the updates in your new Sonos app. Just curious which ones you think are important to your customers. I mean we pay for the products so maybe we should have had a voice.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

M

MikeB350UK

Contributor I

Did anyone at Sonos actually test this app before release? Surely they found all the bugs and missing functionality previously enjoyed, and someone signed this all off!

S

Saguaro7

Enthusiast II

Please have a look at the thread over here… So much broken in the new app. Utterly terrible.

C

castalla

Local Superstar

Teething problems? 🤔🤣😁

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

Alonzo Mosley

Headliner I

Did anyone at Sonos actually test this app before release?

My bet is they tried it on “their” systems and everything was groovy. Without, you know, testing it in the wild.

Dan: You're gonna need to get someone to fix my computer. Kim: What's wrong with it? Dan: It's in several pieces on my floor.

B

BillF

Enthusiast I

Not being able to search music library is an abomination. Not having alphabetical indexing on music library is an abomination. New app is crap.

J

jannex

Lyricist II

Where can I find previuos version?

Alonzo Mosley

Headliner I

Not being able to search music library is an abomination. Not having alphabetical indexing on music library is an abomination. New app is crap.

OMFG I just discovered this. My hatred of this system is well documented, but I thought I had set a baseline of frustration. And now the bottom fell out.

Dan: You're gonna need to get someone to fix my computer. Kim: What's wrong with it? Dan: It's in several pieces on my floor.

M

MikeB350UK

Contributor I

Where can I find previuos version?

This was posted on another thread in this community and works! Previous version.

https://en.community.sonos.com/controllers-and-music-services-229131/my-widget-disappeared-on-my-pixel-6-pro-w-android-14-6892166?tid=6892166&postid=16719207&utm_source=community-care&utm_medium=systememail&utm_campaign=en-new-reply#post16719207

M

MTfudibygib

Lyricist III

Sonos new app missing most features that were available in prior app version

You released a buggy new app version, removing crucial features and rendering it useless, even breaking my Sonos System. Despite promises of better ultimate listening experience, you're only planning to reintroduce these features later as if they're new and per your support staff this was actually planned to remove features and provide them back with later updates. This decision is inexcusable. Let me know when my Sonos system will work again because your new app is useless. How did you decide what features are important enough to bring back in the updates in your new Sonos app. Just curious which ones you think are important to your customers. I mean we pay for the products so maybe we should have had a voice.

The new app is terrible. Nothing works. I’ve owned Sonos products since 2007 and the quality has declined significantly. But this new app is the worst consumer product I’ve ever used. Nothing works. I can’t manage any of my rooms, have lost parts of the system, can’t change the volume or change tracks…and I’ve only used it for an hour. This should be listed as an UnApp. Horrible. Sonos should be ashamed. And I will tell everyone I know to never buy a Sonos product. Complete disaster.

L

lajojo

Contributor I

Came here to ask about the same thing. First thing I noticed is that you can't edit the playlist order. The older app you could hit Edit, then manually change the order of the songs. BIG DEAL for my son getting ready this morning lol.

Edited to add:

I think we can all relax here. It's their first iteration of the new app. No need to write them off forever. Cheese and crackers.

Show more replies

Sign up

Login to the community