Sonos Master Account Recovery

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I have had a Sonos system for nearly 10 years and it’s always been associated with the same email address. Recently one of my speakers needed to be factory reset and re-added to my system. In the process of doing this I realized that I am no longer considered the owner of my system and while my email and login info will log me into the Sonos app, it does not give me control over my system and won’t let me make any changes including adding speakers. I’ve called Sonos and they were very unhelpful and wouldn’t even verify what the email address is that’s associated with my system. I’ve had an iTunes account stolen from me in the past and Apple was able to give me back control of my iTunes account after removing the Russian email address the hacker attached to my account. Does anyone know how I can regain control of my system without starting over and factory resetting every speaker and adding them to a new account? I have 30+ speakers and this process would take the better part of an entire day.

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Corry PAnswer

Sonos Staff

Hi @Usafa00

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with your account, In the past, it was typically Sonos-owning visitors to a customer’s home that were responsible for reassigning systems to other accounts, so, if you don’t trust someone not to do this, do not let them on your WiFi - that is what Guest WiFis are for.

To resolve the issue, @Mr. T has given the correct answer:

I’d definitely try the Transfer System Ownership option in the app before completing any factory reset of the entire system.

However, to complete this, you must first Sign Out of the Sonos app.

So, the steps to perform are as follows:

User icon » Sign Out
System Icon » General Settings » Transfer System Ownership.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Usafa00Author

Contributor I

Thanks for all the responses. I ended up factory resetting all my speakers and starting over. Everything is fully functional again.

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