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Nancy_15
Contributor I
March 10, 2023

Sonos is becoming more stupid by the day

I’ve have had SONOS on my 3 houses since 2008.  Today I had an experience that makes me wonder if your system is worth the effort anymore.

 

My daughter was using my legacy S1 system and was prompted to upgrade to S2.  Not knowing any better she said yes.  Now none of my devices work.

I spent 3 to 4 days tracking down someone from sonos to help, then another +/- 4 hours working with the support to downgrade.

  1. How dare Sonos make is so easy to make such a difficult thing to undo happen
  2. How dare Sonos allow your chat assistant to tell me to call the agents to get help from them when she damn will knew they weren’t open in Canada
  3. How dare Sonos not have your agents available on the weekends in Canada
  4. How dare Sonos expect me to spend my time doing this when you could have easily written code to prevent this from happening. 
  5. How dare Sonos let me make such an extensive investment in your devices to have you willynilly decide not properly to support them, and finally
  6. How dare you let me know today that I had an option to freeze my system and avoid having this happen?
  7. How dare the CEO hand off my complaint to Robert at Customer Service who gave me useless guidance.
  8. How dare the CEO not to address my request for compensation to have my tech support team do the work and for Sonos not to pay me for the cost of having the downgrade done.

Sonos was a smart company and not it’s useless.

Sonos should ask CHAT GPT for help in coding for an improved GUI.

this company’s future is in doubt if it doesn’t wake up.

 

 

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    Ken_Griffiths
    Ken_Griffiths
    July 2, 2023

    “...they can shut it down in a heartbeat, intentionally or otherwise. They've done it to me at least a half dozen times"

    A part of your post here does seem like a rather libellous statement. Maybe you should go onto reveal the evidence you hold in support of your very public comment …and explain what you mean by ‘intentionally, or otherwise.’ because just that remark in itself, seems to infer you actually do not have the evidence on which to base your original comment and are simply making an unfounded ‘guess’ at what may have happened just to you …and no-one else.

      Dan42day
      Lyricist I
      July 2, 2023

      Sonos releases updates that prevent you from controlling your system until you go through the update process.  This often effectively shuts down your system with little or no warning. Since this is a feature of their software, one would presume that it is intentional. I included “or otherwise” to cover the possibility that they are too stupid to realize that their software has this feature.

      Ironically, they spam me constantly with e-mails trying to get me to purchase more of their products, when it’s their failure to e-mail me a warning that a mandatory update is looming that assures that I never will again.

      Ken_Griffiths
      Ken_Griffiths
      July 2, 2023

      Sonos releases updates that prevent you from controlling your system until you go through the update process.  This often effectively shuts down your system with little or no warning. Since this is a feature of their software, one would presume that it is intentional. I included “or otherwise” to cover the possibility that they are too stupid to realize that their software has this feature.

      Ironically, they spam me constantly with e-mails trying to get me to purchase more of their products, when it’s their failure to e-mail me a warning that a mandatory update is looming that assures that I never will again.

      Just simply switch off both speaker/device firmware and Sonos App software updates, if that’s your choosing. You can then carry on with the version you have without ever being troubled again.
       

      The in-App and email marketing messages you refer to can be switched off in your online Sonos account and disable ‘allow popup messages’ in the Sonos App via Settings/App Preferences and that will resolve all the issues you’ve mentioned. 

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