Sonos can deactivate any sonos product rendering it useless

19 replies
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l was recently sent an email asking to upgrade and discard my existing speakers. In doing this l could get them blocked and get 30% off a new set up.

This raises 2 concerns, 1 my speakers cost me £300 each and trade in value is now £30 and 2 if anyone buys second hand this may already have been done rendering your purchase useless?

I must say l am very disappointed in this email, l buy high end stuff to last not to be offered £30 trade in off another 2gen item.

Your thoughts please ?

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J

John BAnswer

I think you have misunderstood. If you are talking about the genuine Sonos upgrade offer, and not a scam, this is just a chance to upgrade to the latest speakers at a discount. Ignore it and keep using the speakers you have if you want to. That’s what I’m doing.

I can’t see any problem in being given the choice.

Not sure where your £30 figure comes from.

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S

sjw

Local Superstar

Looks like any Sonos Product.

https://www.sonos.com/en-us/tradeup

The amount of discount could have a large bearing on whether to trade up or not obviously. I can't see a way to see what I could get and a price - without committing to scrap a device? For example, where are the systems shown that you got?

Also, is the ability to trade up through an approved retailer a USA/Canada/Mexico thing only?

R

RUBIX2

Enthusiast I

Looks like any Sonos Product.

https://www.sonos.com/en-us/tradeup

The amount of discount could have a large bearing on whether to trade up or not obviously. I can't see a way to see what I could get and a price - without committing to scrap a device? For example, where are the systems shown that you got?

Also, is the ability to trade up through an approved retailer a USA/Canada/Mexico thing only?

I’ve heard from people who have gone through the process that all individual products are available via trade up, but only select room sets are available depending on location. The trade up page does not show any bundles available. Can anyone confirm that all room bundles are available via trade up?

Stanley_4

Grand Maestro

The discount is simply 30% of the price of the item/combo shown on the Sonos sales site.

I just went to the Sonos.com site, clicked Buy on the syatems I wanted and the 30% was taken off automatically.

I got three Beams, two as part of 5.1 systems. I’m in the US, no clue about other bundles or locations other than what I linked to above.

Directly contacting Sonos might be worth your time.

R

rpartcell

Lyricist I

So I am one of the apparent dummies that went through the trade in process. To my great regret, I now have a room missing ( Sonos Connect into a Bose Amp; and no music in the back yard ( missing Play 5. I don’t recall all the obvious warnings about the process not being reversible . My recollection was I looking to see what 30% off was in an actual price. So after replacing 2 Bridges with 2 Boosts, I could only afford to replace one Connect with a Play. Still need to shell out to replace the second connect and Play 5. Apparently I have all of this great new features and sound benefit. I don’t actually use Apple airplay and now I have a reduced experience with two rooms missing. At least I helped fund Sonos upgrading its system and revenue . The obvious failure of being a committed early adopter!