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Dogdad
Dogdad
Headliner III
August 1, 2022

SONOS being more informative to their customers

Sonos is a well respected company with products usually excellent. However, I feel they are loosing “respect and followers “ of their products. Why? They never, never , never explain in detail why and what the updates are for. Many of us don’t need the updates and are ( or were) happy with the sound we had. Sonos needs to be more informative to the people who buy and support the company. And when there seems to be an issue ( or issues) , they should acknowledge it on the community page not waiting weeks or months. 

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      Airgetlam
      Airgetlam
      August 2, 2022

      The legal agreement entered in to by opening the product is not set by the buyer’s expectations, in any product I’m aware of. Whether or not they are  familiar with the product or not. 

      Bruce
      Kumar
      August 2, 2022

      I am pretty sure that this argument being put forth by Sonos fans will not be echoed by Sonos.

      This is just a speaker people are buying, not a computer or software. But diehard Sonos fans will defend Sonos more than what even Sonos will😂, so I will leave them to their favourite pastime.

        Zeek78
        Zeek78
        Enthusiast II
        August 2, 2022

        I was thinking of buying two sonos five for my turntable, but after last update, I have second thoughts. I don’t want a system that can potentially suddenly sound completely different from what I bought. I have sonos devices all over my house, so it would be natural for me to buy those fives, but now I don’t know what to do. Never thought anything like this could happen. My arc with sub and ones now sounds lika my old 100 dollar Samsung sound bar 🤨 

          Kumar
          August 2, 2022

          I was thinking of buying two sonos five for my turntable, but after last update, I have second thoughts. I don’t want a system that can potentially suddenly sound completely different from what I bought.

          Even for someone like you that has to be on S2, I am pretty sure that what you worry about will not happen for the 5 units in the application you will use them; it seems that Sonos does not quite have its act together only where audio for TV is concerned.

          I do not use Sonos for any TV support, and while I too think that most of its updates are heat with no forward motion, none since 2011 has ever changed the way my kit sounds, except for Trueplay tuning, which is optional. Which is also why I got off the upgrade treadmill and decided to stay on S1, but a worry about a change in the way my kit will start to sound like was not one of the reasons for that decision. Although these events do now give me more relief that I am on S1 and not subject to this nonsense, remote though it may be for my use cases.

          jgatie
          jgatie
          August 2, 2022

          I am pretty sure that this argument being put forth by Sonos fans will not be echoed by Sonos.

          This is just a speaker people are buying, not a computer or software. But diehard Sonos fans will defend Sonos more than what even Sonos will😂, so I will leave them to their favourite pastime.

           

          You could not be more wrong, and it is spelled out right here (Section 10.b.):

          https://www.sonos.com/en-us/legal/terms-of-use

          SONOS DOES NOT WARRANT THAT THE PRODUCT WILL OPERATE WITHOUT INTERRUPTION OR WILL BE ERROR-FREE, OR THAT ALL ERRORS AND OR DEFECTS MAY BE CORRECTED; THAT THE FUNCTIONS, FEATURES, OR SERVICES PERFORMED OR PROVIDED BY, INCLUDING THIRD PARTY FEATURES AND SERVICES, CONTAINED IN THE PRODUCT SOFTWARE WILL MEET YOUR REQUIREMENTS; THAT ANY FEATURES, FUNCTIONS OR SERVICE WILL CONTINUE TO BE MADE AVAILABLE; THAT THE PRODUCT SOFTWARE WILL BE COMPATIBLE OR WORK WITH ANY THIRD PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES.  . . .

            melvimbe
            melvimbe
            August 2, 2022

             

            I would guess that the required software manipulation of TV audio, given the additional channels, emphasis on dialog, and the expectation to of audio bouncing off walls and ceilings makes it more complex that the standard stereo signal in music. 

             

            That is all fine as an excuse, but what happens when the sound that was the basis of a user buying decision, changes via a Sonos upgrade? The user who bought the unit for the way it sounds, is now left with a unit that sounds different, and with a sound that he/she does not like.

             

             

            You asked a question, I gave my opinion on it.  That had nothing to do with my opinion on sound profile changes.

             

            This is compounded by the fact that such a user cannot dial back to the old sound that was preferred. Trueplay can at least be toggled OFF if not liked.

            Why should such users not legitimately be entitled for a refund?

             

            Refund seems to be a rather extreme position to take at this point. 

            Danny
              Kumar
              August 3, 2022

               

               

               

              Refund seems to be a rather extreme position to take at this point. 

              So, at what point would it no longer be extreme according to you?

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