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Dogdad
Dogdad
Headliner III
December 13, 2022

Sonos app crashing and showing rooms not connected but are.

So I’m watching a Dolby Atmos movie and all is good. I happen to open the Sonos app and see rooms that say not connected and has the red dot by each. So I go to open a room that says no connection on the app and the app crashes to the iPhone Home Screen. Also, one of the rooms listed as not connected is my main tv room. But, I never lost any sound from the Arc, sub, or Ones and watched the entire movie with no interruptions.Then the bathroom room disappears on the list of my system , and two kitchens appear. Then tv room appears twice listed. Never happened before. Wondering if it’s the same on my iPad. Ideas? 

 

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    Pinned Reply By Corry P

    Hi All

    I have one more request - could some of you please record a screen-capture video of the logged-in/logged out behaviour? Our forum won’t allow the uploading of videos, but if you could attach it to a reply to the last email you received for an existing, related technical support case and let me know here when you have done so, and I’ll forward it to our engineer buddy again. Or, upload to YouTube and paste a link here, if that’s easier for you. Thank you.

    Please don’t post any case numbers or email addresses - I’ll be able to find your cases with a quick search.

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    jgatie
    jgatie
    February 16, 2023

    @Airgetlam tried all that also have static IP setup. If we are getting to this level of troubleshooting this product is not fit for the average consumer and Sonos need to rethink their whole strategy. The speakers sound great but if it is so complicated to use then the whole thing is setup for a really bad user experience. I am not the only one that is disappointed with Sonos just go browse the web to see more people with issues. I find it strange how one sided you are that Sonos could not be at fault here. The point I am trying to make here is that this product should not be so complicated to use and I think you are deviating away from that everytime people come up with another complex IP fix. And yes this is complicated for the average person. Thank you 

     

    Something "not fit for the average consumer" would not be close to entering its 3rd decade of sales.  Your experience is decidedly atypical.  In the vast majority of cases, Sonos just works.

      MichaelGG
      Enthusiast I
      February 16, 2023

      Thanks for your advice @Airgetlam greatly appreciated.

      I still encourage others to share their experiences here. Thank you

      106rallye
      106rallye
      February 17, 2023

      @106rallye  not likely when it was working fine before and since complaining on here its working normally again without me making any changes at all to my network. Coincidence maybe or maybe not. Sometimes it’s not the customers fault. 

      I was not saying connection problems are the customers fault, I was saying the fact that something goes wrong after an update, especially when it is a connection problem, could also be their network. The fact that the problem seems to have corrected itself to me only points to this being the cause even more. Or do you suppose Sonos secretly corrected your system because you posted here?

      MichaelGG
      Enthusiast I
      February 17, 2023

      @106rallye  not likely when it was working fine before and since complaining on here its working normally again without me making any changes at all to my network. Coincidence maybe or maybe not. Sometimes it’s not the customers fault. 

      I was not saying connection problems are the customers fault, I was saying the fact that something goes wrong after an update, especially when it is a connection problem, could also be their network. The fact that the problem seems to have corrected itself to me only points to this being the cause even more. Or do you suppose Sonos secretly corrected your system because you posted here?

      All I know is that I did nothing and its all working, so I continue to ask people to share their experiences on here. Thanks

      rcoyle
      Lyricist I
      March 31, 2023

      im having the same issue…..all works well except the sonos app says discounted.. 

      rcoyle
      Lyricist I
      March 31, 2023

      *disconnected*

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