Contributor I

Answered

sonos and email

17 replies
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Set up my account and now when sending and receiving emails it shows Sonos as the name instead of my name. I need to fix this quickly, Help!

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Mr. TAnswer

Should I go to a samsung store?

Yes, you will have more success with Samsung as I don’t really see the issue being something for Sonos to resolve.

Good luck!

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Mr. T

Update: nothing has worked. My name has been replaced by Sonos name sending emails from phone and pc.

So which part of changing the default email account on your android did the process fail?

buzz

Grand Maestro

Which email service are you using?

AjTrek1

Update: nothing has worked. My name has been replaced by Sonos name sending emails from phone and pc.

After make the change; assuming you got to the final phase and actually selected a new default email, trying restarting your device. Sometimes a restart is required for changes to take hold.

Together Everyone Achieves More = T.E.A.M.

106rallye

Did you by chance change your e-mail settings in Gmail or Outlook, not on Sonos?

F

FuzzyLogicAuthor

Contributor I

1st, many thanks to all for your help

I'm afraid this is more user error than anything, unfortunately my tech skillset doesn't know what I did. I can narrow it down after some tests using PC and ph.

PC: send and cc'd to me, email uses my name in Microsoft Outlook but on my phone my name becomes Sonos.

Ph: send shows my name to recipient but cc'd to me shows Sonos

Email sent to me all correct in Outlook but I become Sonos on ph.

So Outlook is correct but ph changes my name to Sonos in every scenario.

Should I go to a samsung store?

Mr. TAnswer

Should I go to a samsung store?

Yes, you will have more success with Samsung as I don’t really see the issue being something for Sonos to resolve.

Good luck!

106rallye

If you can’t fix this yourself in the email settings on your phone, the Samsung store could be of help.

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