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erice
Contributor I
December 16, 2018

Songs cut off

  • December 16, 2018
  • 17 replies
  • 1559 views
Been reading about others frustrations with songs cutting off before end. Happening with iPhone close to Sonos and strong Internet. Was chatting with friends the other night and some similar experiences. Wanting to take this back amd get an old fashioned CD player?
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    Keeponskipping
    Contributor I
    January 22, 2019
    What if streaming stopped working and everything skipped? What if I just want to use my iPhone and I don’t have anything else?
      Misfit
      Enthusiast II
      January 22, 2019
      If streaming doesn't work, that sounds like a network issue.
      Keeponskipping
      Contributor I
      January 22, 2019
      It is not unreasonable to expect to be able to play music stored locally on my phone. At home or the gym I can use my Bluetooth headphones to play locally stored music.
        Misfit
        Enthusiast II
        January 22, 2019
        Right, but that's not the issue at hand.
        lateapex911
        Lyricist III
        January 23, 2019
        If only there were support articles that talked about issues.... oh wait.

        Playing music from an iPhone/iPad/iPod touch

        We are currently investigating issues with audio playback from an iPhone or iPad to Sonos when using the “From this iPhone or iPad” music source.

        If you use other apps that use the iOS device audio, such as making a phone call, YouTube, social media apps, or use Bluetooth headphones while playing from “This iPhone or iPad,” you may experience audio interruptions on Sonos until you completely close or quit those apps. Until this issue is resolved, we also recommend disabling Bluetooth for the best experience.

        Additionally, if there are any AirPlay devices on your network, such as an Apple TV or Airport Express, audio from “This iPhone or iPad” may stop abruptly until AirPlay is disabled on those devices.

        We recognize this isn't an ideal solution for those who use AirPlay regularly at home, but if you prefer to continue playing to Sonos from “This iPhone or iPad” without interruption, refer to the device manufacturer’s instructions for disabling AirPlay. Once AirPlay is disabled, close and re-open the Sonos app and start playback again.


        Interesting.
        1- It would have been awesome had the tech staff known and relayed this info when I was on the call. I asked if there were things I could do to minimize the issue. "We're talking to Apple about it, but have no idea if or when a solution will happen" was the response. :/
        2-The problem happens on my clients phone, AND mine. I did not have any social media aps open, or bluetooth or you tube, nor did I get any texts, alerts or calls. I will double check when I am next there.

        3- Interesting that my iphone plays fine thru my Ford Car Play, pauses the song then restarts when I get a call. Thats a wired connection though.
        lateapex911
        Lyricist III
        January 23, 2019
        The issue with this resolution is the need to call tech support which, since the change to a public company takes an hour or so. Maddening. And the last I called and tried to resolve it, I was told it was an ongoing problem between Apple and Sonos and was being worked on.

        Sonos support are available via Twitter and Facebook as well so it's always worth trying those avenues. The phone support, at least in terms of the time it takes to answer the calls, has certainly got much worse over the last 3 years (it predates the IPO) as Sonos have pushed more resource into the Twitter and Facebook support areas.


        The issue is that when I am at a clients house troubleshooting, the tech nearly always needs a diagnostic sent, and it seems more expedient to do this over the phone. Trust me, I will try Facebook...anything to not waste an hour, for which we never get reimbursed. The last issue has taken multiple trips and the final call was over an hour and forty minutes before the tech, who had me do the same thing a dozen times, admitted the unit needed replacing. Had we known, we should have just paid for a new connect and given it to the client, but it's not like we broke it....
        cees128
        Lyricist I
        February 23, 2019
        This issue is more than a year old and the internet is flooded with postings about this. SONOS: Time to fix it - you are ruining your brand.
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