Since Monday my Sonos system no longer works

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Since Monday my Sonos system no longer works.

I had chat support about that (06231849) but the assistant left the conversation!

Not only my home automation system can no longer use them, but even your app no longer works correclty.
Spotify can't use them either reliably.

In your Sonos app (the one on my iPhone, and the one on my Mac), all my connect:Amps (Sonos ZonePlayer ZP120) keep connecting and disconnecting. They keep appearing and disappearing in the list of devices in the app. So I most of the time cannot launch a playback.
If I manage to launch a playback, then it will stop after one minute or two.

This problem seems to be linked to your last update.
Everything worked fine until this week.
My sonos devices are connect to my router (D-Link (web smart switch) DGS-1210-24P) through RJ45 cables which is connected (RJ45) to my internet box.
I've already tried unplugging the devices (and the router) and plugging them back in : the problem is the same.
My router configuration hasn't changed for years.
The firmware is the latest available (accordant to the sonos app), and the app version is also the latest available (80.00.08).

Is there a fix on its way about this regression (in the recent controller firmware that was automatically updated)?

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Paco_777Author

Trending Lyricist I

Thank you.

Yes, I will contact support again at some point when they are easier to reach (with all the various problems from the 80.xxx update, it seems to be difficult to get them on the phone without a long wait).

For now, I have to say that I'm tired of having to spend several hours tweaking here and there to try to isolate the problem with every update, when I'm 99% sure the problem is related to the 80.xx update, and could be solved by a fix from them.
The fact that it worked for a few days just before I updated to 80.03.07 (and the associated firmware upgrade) is also very frustrating and strange.

Sonos communication is really bad, for example they said they would respond to any thread talking about real problems with the update (not missing features) and they never did here.

A simple acknowledgement like "ok, there's a problem with this update, we'll fix it in a month or two" would be fine.

FYI, one of the tests I did was to not rely on DHCP and set a static IP address from my Internet box to each device: same problem with disconnections/reconnections.

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