My Sonos Roam stopped turning on, and Sonos agreed to replace it. I sent the unit back in a month ago, and still have received no updates. I can’t get anyone on chat, and I waited for 20 minutes on hold via the phone and eventually gave up.
Moderator edit: recorded and removed RO number (identifying information)
My Sonos Roam stopped turning on, and Sonos agreed to replace it. I sent the unit back in a month ago, and still have received no updates. I can’t get anyone on chat, and I waited for 20 minutes on hold via the phone and eventually gave up. RO-259072
If you search the community you will find threads with many people having similar CS issues. They seem to have an issue where some people fall through the cracks. A moderator here may take notice and help you out. If not, you’ll have to get in contact with CS probably several times to get it resolved unfortunately.
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