Morning all,
I am trying to send a broken playbar back to Poland for a 30% discount code on a replacement.
I printed out the forms sent to me by Ivytech. These were a shipping label and 3 waybills.
DHL refused to collect as there were no commercial invoices.
I spoke to Valerian, a member of the Sonos escalation team, who promised me the invoices would be sent to me.
No communication or invoices have been sent since.
Has anyone else had this problem? Valerian told me it was the first time he had ever heard that commercial invoices were required.
Philip