Contributor I

On My Iphone removed.

15 replies
704 views

I have purchased eight Play Ones, two play Threes, a Playbar, two Sonos Beams, two bridges and a Sub at a cost of over 4000 pounds. To play my personal collection of music on these i purchased two ipads and my whole family has iphones so they can each play their own music costing over 2000 pounds. For some ridiculous reason Sonos suddenly remove On this device for IOS devices...........Are they having a laugh.
When i purchased these speakers i did so in the knowledge that i could play my own music from them without the need to pay for an additional streaming service just to listen to playlists that spotify or amazon create! These devices were advertised and sold on the strength of being able to play music from IOS devices. It even says on the box Made for iPod iPhone and iPad. I have clearly been mis-sold these items. How can this be ethical or even good business practice! If we have any lawyers in the community can we take out a class action for all the customers that have been mis-sold sonos products? Would we all be eligible to return these products for a refund? I have spent the last eight years advising all my friends and family to buy Sonos........That ended when they removed this feature. You have just lost 18 customers today and that is just my family. Not happy and soon to be not a Sonos customer.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

D

Dock

Lyricist II

Are there workarounds yes but they are a pain to use, the whole point of the system is ease of use with mobile devices. I also dont have reliable band width , if I wanted to set up a NAS server I would have started with that and not bothered with sonos.
more to the point I wont be investing in any more sonos equipment.

R

rocketdeano

Lyricist I

Well, I just found i can't play songs from my iPhone today.. i agree with everyone regarding losing this ability. thats what made the Sonos so appealing in the first place, simplicity, ease of use and being able to play off my library on my phone. Not to go have to set up a NAS, move the music to the computer, subscribe to a service. It was great to play from your phone, simple and easy. I have 2 play 1’s, a play bar and the sub in my great room. Its setup there for ease of use for everyone, including guests to play their music. I was about to buy 2 of the Play Ones or whatever they are called now but not a chance. 1,500 in speakers already invested and go spend another 400 and have them take away stuff again. Not. Did i mention how my playbar is useless now for use with my TV due to the 3rd world engineering job they did on the optical in port cover? I’ve moved my playbar 3 times, the 2 cent optical in port cover broke and now the optical cable from the TV won't stay in place. You can't just replace the piece its all part of the playbar. So now i can't listen to surround sound for my TV which is another reason i bought Sonos. Unless I buy a new play bar. They so graciously offered to sell me a new one for 450 and pay for the shipping. When I look at the optical in on my old 2003/2004 Denon AVR 3803 with optical in ports they have an outer sleeve in the port housing to hold the optical in cable firmly in place. Sonos was a great idea in its time but they got fat heads and arrogant. Now there are so many other choices and with better sound quality too.