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airforceteacher
airforceteacher
Headliner I
December 16, 2016
Question

Not a community issue per se, but if someone from website support could help

No matter what I do, my userid is linked to the UK site. I set my location, I change the URL to en-us, I log in from a known US IP address, when it sees my login or cookie, it swtiches me back to the en-gb URL in the store or accounts pages. I think it started when I logged in from work, which sometimes connects me via a UK IP address, but now even when I use my iPad to connect over LTE or my home network, it *still* puts me in en-gb. Can someone there who runs the website reset whatever record is associated with my cookie?
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    12 replies

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    Ryan S
    Ryan S
    Retired Sonos Staff
    January 10, 2017
    Not aware of any but found a US direct link and was able to flip it back so it seems OK now. Just needed the secret to flipping the cookie.


    mmmmmm.... secret cookies. Anything with http://www.sonos.com/en-us/ should do the trick.
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      upstatemike
      January 27, 2017
      Today I find I'm defaulting back to UK sites and have to reset the cookie to US again. Would be nice to know what keeps changing this on me.
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