Enthusiast I

My expensive SONOS system was just bricked by SONOS legacy

23 replies
1340 views

I have 13 SONOS units, including ZP100’s and ZP80’s that work perfectly. Today, SONOS sent an email announcing that 10 of the units will no longer get software updates as of May 2020. So, if any music service, MS Windows, or Apple makes a security change after May 2020 that the existing software doesn’t agree with, then my system will stop operating. The replacement cost of these 10 units is $4,650 and even with 30% offered for trade-ins, my outlay to keep my system operating will be $3,255. SONOS’s management should keep a software update track for “legacy” equipment in order for existing functionality to remain working.

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Ryan S

Retired Sonos Staff

Hi GB, I know I’ve seen some of your posts in the main thread for this topic. I would like to clarify that the likely issues to come up for devices which stop updating are going to be with music services or voice services. If Spotify changes how they send music to devices, it might stop working on Sonos legacy systems. It’s unlikely you’ll see a Windows or Apple security change that could cause your Sonos players to stop being able to work.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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GregBel

Enthusiast I

My Sonos System is only 2 years 3 months old. Now they want me to replace all my amps. That’s just unacceptable at the cost of this equipment.

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5Beans_for_breakfast

Lyricist I

Sonos this stinks. I have been an avid supporter of your products for 11 plus years and have made an extensive investment over the years and have been recommending the system to my friends and colleagues too….. and you make this announcement!!!!!!!!! AND suggest that a 30% discount of a trade in is a realistic option. I suggest you make a hasty change of heart or make a substantial increase in the trade in offer otherwise I will be moving to another platform along with thousands of other disgruntled users! Steve Bean

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GBAuthor

Enthusiast I

It doesn’t matter who makes the security change … my 13 units will be useless WHEN that happens. I am very familiar with updating software and the NAS and router companies ALL have updates for “legacy” devices. In this case, all “legacy” SONOS devices do what they were intended to do … they are not obsolete. Mine work perfectly. So, I suggest that SONOS stop pissing off their best and oldest customers by implementing an update path for “legacy’ devices with critical security and other updates that will keep the existing functionality going. If I want to upgrade to new features, that is my choice, but SONOS stopping critical updates for existing functionality (security mostly) is ridiculous.

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ray_20

Contributor I

Hi GB, I know I’ve seen some of your posts in the main thread for this topic. I would like to clarify that the likely issues to come up for devices which stop updating are going to be with music services or voice services. If Spotify changes how they send music to devices, it might stop working on Sonos legacy systems. It’s unlikely you’ll see a Windows or Apple security change that could cause your Sonos players to stop being able to work.

When my Sonos systems stops working I will be dropping Sonos entirely. Since the time I began acquiring Sonos components numerous other options have emerged. I paid a premium for Sonos and have been please with their performance to date. This end of life plan was handled poorly and will get me looking elsewhere for alternatives.

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bandit1250

Contributor I

Sonos this stinks. I have been an avid supporter of your products for 11 plus years and have made an extensive investment over the years and have been recommending the system to my friends and colleagues too….. and you make this announcement!!!!!!!!! AND suggest that a 30% discount of a trade in is a realistic option. I suggest you make a hasty change of heart or make a substantial increase in the trade in offer otherwise I will be moving to another platform along with thousands of other disgruntled users! Steve Bean

I couldnt have said it better myself.. I agree 100%

jgatie

My Sonos System is only 2 years 3 months old. Now they want me to replace all my amps. That’s just unacceptable at the cost of this equipment.

If your system is only 2 years 3 months old, then you shouldn’t be affected. Only items sold before 2015 are considered legacy.

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coups1969

Contributor I

I’m really not looking forward to the day that I throw my perfectly good play 5 into a recycle bin. This is a disgrace.

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coups1969

Contributor I

Hi GB, I know I’ve seen some of your posts in the main thread for this topic. I would like to clarify that the likely issues to come up for devices which stop updating are going to be with music services or voice services. If Spotify changes how they send music to devices, it might stop working on Sonos legacy systems. It’s unlikely you’ll see a Windows or Apple security change that could cause your Sonos players to stop being able to work.

When my Sonos systems stops working I will be dropping Sonos entirely. Since the time I began acquiring Sonos components numerous other options have emerged. I paid a premium for Sonos and have been please with their performance to date. This end of life plan was handled poorly and will get me looking elsewhere for alternatives.

Totally agree👍

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RickT55

Lyricist I

Add me to the list of pissed-off loyal long-time Sonos users who have perfectly functioning equipment that is going to become non-functioning at some unknown point in the near future. In my case it is 3 pieces of equipment that I purchased at a (premium) cost of over $1500.

Sonos, I believe you are making a serious mistake. If and when any of my equipment stops working that is the same day I will officially become an ex-Sonos customer at that point.

However, looking on the bright side… I guess I appreciate the heads-up so I can immediately begin to stop advocating Sonos products to my friends and family as well as to begin looking for competitive home audio systems when I am forced to make the changeover.

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