It's getting WORSE, by the day

Yea it’s only getting worse 

Worse and worse….first thread here was July 1, today is 8/18.  I saw the FB post where its discussed an update will come in Sept, then Oct and another in Nov.  This sucks. 

If I so much as try to add or remove a speaker the whole system crashes.  Fast-forward a song?   Forget about it, takes 2-3 minutes with all speakers dropping out and coming back on line at different times.  Drag a song into the que?  Cashes. 

If I didn’t have so much time and $ invested here I’d simply throw it all in the garbage and get the Bose system. 

They have done something to the networking that has broken things beyond the bad app.  Even if you have what you think is a perfectly functional network, that is not good enough according to the hardcore fans.  How good is good enough?  No information on that anywhere or how to determine when you have reached said Nirvana.  Well, if your Sonos starts working, then I guess that’s how you know.  But if not?  Keep easter-egging until you get lucky.  Seriously, that’s what I have been doing for over a month.

Our Sonos worked fine with our network for over a decade surviving unphased through numerous router, switch, and wiring upgrades.  But this new fantastic SONOS that everyone has been waiting for is apparently a Network Diva come in to wreak havoc on my Music system.

You could try support, and I have twice now, submit a diagnostic, and good luck with that solving your problems.  Didn’t help me.  They try absolutely, but at the end of the day, the software and firmware are the limitations on what they can do.

I'm experiencing everything the Original Poster of this thread is. It's unusable. 

Unfortunately everyday is something else with Sonos.  I love the sound quality but everything else is driving me crazy. 

I’ve spent thousands on a system that causes more anger than joy!  

CEO needs to be fired or the project management team for the APP needs to replaced immediately. 

It is absolutely astonishing. Sonos used to be a rock solid system. The app never was special, but at least it got the job done and was reasonably fast.

Yesterday I wanted to listen to the news in the bathroom on an Era 100. Opening the app now feels as if it would first have to contact all other 5 speakers in the house, talk to Sonos HQ and then negotiate with the radio station. My god, 50 year old transistor radios do a better job.

Once it started playing it cut out after less than 30 seconds and didn’t come back on while I showered and dressed.  I mean, my old Play:3 that I sold 2 years ago never had any such issue in well over 10 years.

I could go on, but you know it all yourselves.

What’s wrong, Sonos? I don’t get it. Reliability used to be the very essence of your brand.

Sonos USP was rock solid whole house audio, without that what have they got left?.

Tiny bit of hope here. I updated to the very latest, planning to downgrade my system of 7 play:1s to S1. 

I tried a few tests and things are actually working a bit better. There were only a couple of dropouts during the first 10-15 seconds of my music session. I was able to add and remove speakers from actively playing music and only had minor pauses or hiccups. Speakers still start out of sync or some of them don't play anything at all for the first 10 seconds or so. It seems like the easiest task for the system is to play to 1 or 2 speakers and the hardest thing is to play to all the speakers. Volume control is still a bit jumpy and slow to respond, but I was able to get the job done with a little patience.

Perhaps I'll hold off on downgrading for one more release and see if it improves further. That, and I need to figure out if there are plans to make the new app cloud or subscription dependent in which case I'll probably want to avoid it.

Yes, technical staff is clearly not competent.
Product lead is blind and deaf.
But above all, governance is faulty: which company can abandon its customer at this point ?

New sonos is terrible