Interested in class action against sonos?

In that case I’d be complaining to my ISP to get it sorted - and not put blame on the Apps/devices, which is what some users may do …and there are some users posting now that clearly already had existing issues with their S2 App aswell in any event, that’s looking back through their community post history. It makes it difficult to identify the real issues and  some have joined the forum too, saying their speakers stop playing mid-song and that highly likely has nothing whatsoever to do with the new Sonos App.

Seriously though, other than a lack of understanding how things work now and being seemingly unwilling to accept there are bugs in some Sonos software, is there anything at all you have based your assertions on that there are no bugs and ALL issues are related to local network issues?

In spite of Sonos working through them and acknowledging most of them.

If the previous detail was still too technical, another ‘Whatever! ‘ will do.

Yes, songs stopping mid-song almost certainly has little or nothing to do with the update, I'm obviously referring to the many issues being reported since the update.

I'm wondering how the conversation goes with the ISP that ‘some 3rd party software previously working fine has been changed and now doesn't - the company has a plan and are working through it but would you investigate too please?’ would go.

Hi @sigh,  the oauth server is hosted by Salesforce. While salesforce.com may not be explicitly blocked, I’ve seen the “hopping between domains” behavior cause issues with privacy filtering.

Weve been using SONOS since shortly after it was a thing - over a decade.  I have not been on this forum for years.  Kind of forgot about it.  We have loved the system, and it has worked great.  My favorite thing is that it was easy for my wife to use, and she didn’t need me to help her set up playing whatever she liked.

We have been going through a year + of Xfinity upgrades with them boosting speeds but also disrupting our internet all the time.  Yet, during all of that, no SONOS issues - last thing we’d have thought about.

Now, since this update - and not only the controller, but also firmware updates - we’ve had no end of issues, beyond the near useless “highly awaited” controller update.

The song dropouts and zombie zones and missing zones started for us a few weeks ago after the last firmware update. What else has changed for us?  SONOS software/firmware - that’s it.

I was going to try to see if SONOS support could help track down the issue - even if it is something in our setup.  But guess what - chat unavailable / overwhelmed, I guess.  Calling in is an absurd wait and last time I talked to support weeks ago they said the “issues” were being worked on.

So, I don’t know if your point is that the new software is putting a heavier burden on the local network/internet and unmasking problems that were there all along, or what.  If that is the case, then SONOS should tell us - tell us what is required of the network NOW after the updates and tell us how to get that setup.  And it would not hurt if SONOS support could actually help with any of these issues that we morons are running into.

The thing is @stevepow, is that the Sonos App is a controller (not a player) so, as an example, if you start playback of say a Sonos Radio station (or any MSP provided source) in the App, it plays direct from the source itself (online) to your Sonos product. You could even close the new App and power off the mobile controller device and the audio should still play. 

As far as I’m aware, nothing has changed in that regard, so it’s clearly not going to be the new Sonos App, assuming you have closed it, which you can try as a test, if you like.

If the music is stopping/suffering interruption, which is not happening here, then IMHO it’s not likely related to any recent Sonos changes or their new App, but more likely it’s something closer to Home. Maybe others here will disagree (we shall see), but those are my thoughts as it appears not much has changed in terms of the hardware/playback, although some do claim it has and often blame the new App in some cases.

That may not be it… there might have been an automatic update to your router, or your neighbours may have changed the wireless channel on their network, or your router may have created an IP address conflict when rebooting after the Sonos update.

Or, of course, it may be caused by bugs in the Sonos firmware.  But the nature of the problems makes me think that some local networking issues are almost certainly to blame in this particular case.

May I ask you to  provide a bit more info on your setup, @stevepow ?  e.g. what Sonos speakers do you have and how do they connect to your network?  Which channel is your router using?  Any access points or extenders?

Ken, I think to many users, the App and firmware updates are synonymous and as (many of) the updates happened simultaneously are being used interchangeably.

Some playback issues aside, if someone says they’re having problem X since ‘the App’ was updated, pointing out the App can’t be the cause may help with future terminology and troubleshooting - but often doesn’t necessarily mean they’re referring to the App specifically - but often whole update fiasco in general.

There are so many ‘new’ things in the chain now.

Out of interest, do you agree that “the “bugs” mentioned (to foster a class-action) can ALL be traced back to network issues. The App refresh (which is now more robust) just exposed network issues that were already present; but were able to move along with the old version seemly undetected.”?

I think the user posts in the community vary on a ‘case by case’ basis @sjw. There are users that appear to have a variety of ‘different’ issues and are reporting them with varying degrees of detail and supposition. I don’t know/am not familiar with, US law to really comment on what would foster a class action and I’ve no knowledge personally speaking what network issues were seemingly undetected in the S2 App, that might now be revealing themselves with the new Sonos App, so I guess I can’t rule out/dismiss that comment from @AjTrek1, without having some further information.