I have two Sonos Play 1s and a Sonos roam. I have always been dissatisfied because of glitches and other problems. I persevered and accepted the poor service. After the latest update Sonos could no longer find my music library. I had a new full fibre broadband installed. When setting my system up again more in hope than faith, it found the system , identified the Roam and got close to setting it up but then failed. It can’t find my Sonos Play 1s and apparently I can’t change the broadband without a factory reset. I have finally given up. I no longer have the energy to try to work with a company who manifestly don’t care about their customers. I bought an Apple HomePod, took it out the box, switched on and it worked. Plus my entire library was there. Oh joy! Farewell .So is.