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PaulJones
Trending Lyricist I
August 30, 2018

I used to love my Sonos - Privacy complaint

I have advanced multiple sclerosis and depend on a wheelchair to get around. When I bought several pieces of Sonos kit a few years ago, they freed me from having to put on records or cds and gave me freedom to listen to all my music in exquisite quality with a few taps on my phone without getting up. Casting is such a joy for people in my position. Sadly now Sonos have ruined that experience by turning its back on its existing user base. Now we have to register our products, agree to their version of privacy and wait patiently while they consign our existing kit to obsolesence. They even admit this:
https://www.zdnet.com/google-amp/article/sonos-accept-new-privacy-policy-speakers-cease-to-function/
Thanks Sonos
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    damian_10
    Trending Lyricist I
    June 22, 2019
    Pauljones

    This may amuse you....

    https://www.theregister.co.uk/2019/04/10/sonos_privacy_complaint_ico/

    I think this is the link to george Gardiner's firm: http://www.gardinerlaw.co.uk/index.php/contact-us

    I am going to contact him - it is completely immoral to for sonos to start bricking equipment already paid for unless personal data is retrospectively supplied.

    Further Sonos has disabled its privacy email...

    Subject: registration
    Sent: 22/06/2019 20:05

    The following recipient(s) cannot be reached:

    'privacy@sonos.com.' on 22/06/2019 20:05
    503 5.5.1 RCPT first. z76sm6625090wmc.16 - gsmtp


    The whole story that you must be logged in and data must be collected is completely disproved by 10 years of use without the data being explicitly linked to me and my account.
    Peagle
    Peagle
    Enthusiast II
    June 22, 2019
    .

    Subject: registration
    Sent: 22/06/2019 20:05

    The following recipient(s) cannot be reached:

    'privacy@sonos.com.' on 22/06/2019 20:05
    503 5.5.1 RCPT first. z76sm6625090wmc.16 - gsmtp

    Try that email again, probably just a temporary technical issue.

    You can use a device like a pihole to block all Sonos snooping if you are paranoid, Google will tell you how to set it up.
    damian_10
    Trending Lyricist I
    June 22, 2019
    Peagle

    Thanks for the tip.

    It is slightly ironic- a tech company with a tech hitch. I bought my first sonos 10 years ago. Everytime that was an "upgrade" I would have to reinstall the whole system again as the upgrades completely disabled the system. So I stopped upgrading - but after a period with no upgrade Sonos would stop the system working by disenabling all the controllers. Sonos denied this happened - until they admitted it was a problem. In the modern parlence they gaslighted me. Once they admitted it - they fixed it - and because the quality is generally good (or as good as i needed0 I then felt I could some more units. And now we have this...more fool me.

    It is not that I am paranoid. What annoys me is the principle of the situation - whereby Sonos will deliberately disable my system if I dont provide them with personal data. It is not much above the local gangster kicking in my windows if I dont tell them my name. I also think sonos (or the retailer) should disclose on purchase that you need to be continuely logged in to control the system. As far as i am concerned is I am buying hardware. It now seems i am buying SaaS with a peice of hardware to enable it, The proposition is completely different.

    People will have different veiws on this. I dont like bullies. And sonos is again acting like a bully.
    Peagle
    Peagle
    Enthusiast II
    June 22, 2019

    ......
    It is not that I am paranoid. ......

    People will have different veiws on this. I dont like bullies. And sonos is again acting like a bully.

    I didn't mean paranoid in a negative way, its wise to be paranoid about your personal data.

    I'm not going to defend Sonos policies, I'll leave that to others, they will be along shortly I'm sure.

    But I would encourage you to read the policy (if you haven't already) as it explains what data you can and can't opt out of among other things.
    Terms & ConditionsAccessibility statement