I can't access my profile on Sonos on the web, help!

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I have a Sonos Era 100, and I’m in the UK. I want to use BBC Sounds but it’s not showing in the list of services on the Sonos app. After an hour of chatting with support, they told me my country was set to US and I needed to change it to UK. The problem is that I can’t see the country or my address in the android app, so I believe the only place I can change it is on the web? While I appear to be able to log on (I enter my username and password) when I click on the head and shoulder icon to access my profile, I get a black circle spinning on a white background… And it fails to load.

When I explained this to Sonos support, they just said there was a “temporary” problem with their website. I have restarted the Era 100, the router, my laptop, and the router, and I have tried this several times over the last week and I have still not been able to load my profile. I think it might not be a temporary problem after all… anything else I can do?

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samnsrichAnswer

Contributor I

Hi all, I finally got it to work! I reinstalled the Sonos app (again) and restarted the speaker. I could then play BBC Radio thru the app, but not using voice control because BBC Sounds is not compatible with Sonos voice control. But, I did get it to work with Alexa, yay! Thanks for your help!

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Mr. T

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