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Contributor I
January 22, 2020
Answered

How to determine the end-of-life (EOL) for each Sonos product?

  • January 22, 2020
  • 58 replies
  • 31304 views

Now that Sonos have announced that their products have an end-of-life (EOL), sometimes in as little as 5 years from purchase, can they please clarify their expected EOL projections for all products? Classifying them as “modern” or “legacy” does not help and is far too simplistic. Products can move status overnight without warning.

It would be useful to know that a Sonos product bought today for several hundred pounds is expected to be viable for, say, 5yrs. If Sonos wishes to be a software company, they will need to embrace a more mature approach to this issue, and offer an SLA within each product sale to set customer expectations.

For example, the Windows 10 support life-cycle has a five-year mainstream support phase that began on July 29, 2015, and a second five-year extended support phase that begins in 2020 and extends until October 2025. Microsoft manages this level of expectation management and costs a fraction of the cost of a home speaker system. 

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    Best answer by Ken_Griffiths

    He also clarifies things here…

    https://en.community.sonos.com/announcements-228985/introducing-sonos-move-brilliant-sound-anywhere-6829500/index9.html#post16395469

    As I read it, Sonos look to provide customer support/updates for their products for 5 years or so after they actually stop manufacturing them and even then they will just step back to what we can perhaps now call 'legacy unsupported' mode and remain in that mode until they give up their ghost. Whilst in legacy mode the devices will simply not receive any further software updates.

    As a customer myself with a large number of their (old/new) products, that all sounds very fair to me, but it’s each to their own I guess.

    58 replies

    jgatie
    January 30, 2020

    Play:1 was last manufactured in late 2019.  It was replaced by the One SL, not the One.

    Lyricist III
    January 30, 2020

    Play:1 was last manufactured in late 2019.  It was replaced by the One SL, not the One.


    If that’s the case, based on Sonos’s latest guidance, these should be good until 2024, as a minimum?

    Would love Sonos to confirm that.

    Enthusiast II
    January 30, 2020

    Play:1 was last manufactured in late 2019.  It was replaced by the One SL, not the One.


    If that’s the case, based on Sonos’s latest guidance, these should be good until 2024, as a minimum?

    Would love Sonos to confirm that.

    I've read on the community that the Play1 received a hardware upgrade around 2017, so speakers before this date could be at risk. I would think they are OK for a while if you have a 2017 or later.

    jgatie
    January 30, 2020

    Play:1 was last manufactured in late 2019.  It was replaced by the One SL, not the One.


    If that’s the case, based on Sonos’s latest guidance, these should be good until 2024, as a minimum?

    Would love Sonos to confirm that.

     

    People make WAY too much about the 5 years.  They say 5 years because that is the minimum required by law in some jurisdictions.  The actual limit is the memory and storage (and to a lesser extent, the processor) in the units.  The last Play:1 to come off the line has 256 MB RAM and storage.  That’s 8 times the resources of the legacy devices that were just announced.  It took 15 years to fill up 32 MB.  Sonos now has 8 times as much to work with until the recent Play:1’s are a problem, and even the older model has 4 times the resources as the legacy devices. 

    Enthusiast II
    January 30, 2020

    Sonos increased the ram in most devices from 256 to 1gb in a couple of years. 

    This is pretty good indicator about where they are going in the future. I hope for awesome new features.

    ​​​​People say 5 years cause that's all Sonos promise, sorry to hear they are only promising the minimum required by law. I didn't this.

    Would be great if Sonos released the processor and other specs of other devices so we have more information to argue over what is next on the old Sonos chopping block.

    Lyricist III
    January 30, 2020

    Play:1 was last manufactured in late 2019.  It was replaced by the One SL, not the One.


    If that’s the case, based on Sonos’s latest guidance, these should be good until 2024, as a minimum?

    Would love Sonos to confirm that.

     

    People make WAY too much about the 5 years.  They say 5 years because that is the minimum required by law in some jurisdictions.  The actual limit is the memory and storage (and to a lesser extent, the processor) in the units.  The last Play:1 to come off the line has 256 MB RAM and storage.  That’s 8 times the resources of the legacy devices that were just announced.  It took 15 years to fill up 32 MB.  Sonos now has 8 times as much to work with until the recent Play:1’s are a problem, and even the older model has 4 times the resources as the legacy devices. 

     

    But from what I can see the Play:1 only has 64MB Storage, which is why I’m getting worried. 

    I understand your point about it more being to do with genuine system limitation rather than a statutory period of time, but I would argue that if Sonas do say next year that the Play:1 technically won’t work, then the onus would be on Sonos to find a very decent solution (Replacement, deep discount, or some form of technical solution that keeps them viable)

    Enthusiast II
    January 30, 2020

    Play:1 was last manufactured in late 2019.  It was replaced by the One SL, not the One.


    If that’s the case, based on Sonos’s latest guidance, these should be good until 2024, as a minimum?

    Would love Sonos to confirm that.

     

    People make WAY too much about the 5 years.  They say 5 years because that is the minimum required by law in some jurisdictions.  The actual limit is the memory and storage (and to a lesser extent, the processor) in the units.  The last Play:1 to come off the line has 256 MB RAM and storage.  That’s 8 times the resources of the legacy devices that were just announced.  It took 15 years to fill up 32 MB.  Sonos now has 8 times as much to work with until the recent Play:1’s are a problem, and even the older model has 4 times the resources as the legacy devices. 

     

    But from what I can see the Play:1 only has 64MB Storage, which is why I’m getting worried. 

    I understand your point about it more being to do with genuine system limitation rather than a statutory period of time, but I would argue that if Sonas do say next year that the Play:1 technically won’t work, then the onus would be on Sonos to find a very decent solution (Replacement, deep discount, or some form of technical solution that keeps them viable)

    They will probably continue the recycle program 30% discount. 64mb is peanuts compared to what the One has. Sonos could shut down (legacy) 64mb play1 very soon (2 years). But don't worry about this because as jgatie says they could keep it going for longer.

    jgatie
    January 30, 2020

    But from what I can see the Play:1 only has 64MB Storage, which is why I’m getting worried. 

    I understand your point about it more being to do with genuine system limitation rather than a statutory period of time, but I would argue that if Sonas do say next year that the Play:1 technically won’t work, then the onus would be on Sonos to find a very decent solution (Replacement, deep discount, or some form of technical solution that keeps them viable)

     

    That graphic is the old version.  It’s been updated:

     

    And yes, I was mistaken.  The old Play:1 has 128 MB RAM, but only 64 MB storage. 

    jgatie
    January 30, 2020

    They will probably continue the recycle program 30% discount. 64mb is peanuts compared to what the One has. Sonos could shut down (legacy) 64mb play1 very soon (2 years). But don't worry about this because as jgatie says they could keep it going for longer.

     

    I said nothing of the sort.  Please don’t put words in my mouth.  And 64 MB might be peanuts, but it is double what the legacy items have.

    melvimbe
    January 30, 2020

    There are other factors besides technical capabilities alone that will ultimately determine when a product no longer receives regular updates.  Customer expectations is obvious.  Obviously, the current event is not going over well, so it stands to reason that Sonos will not want to do this again any time soon.  That could change though if other brands start dropping support for their older devices as well, or if the technology speeds up rather quickly for whatever reason to the point where customers practically expect the older units to no longer supported (as an extreme case).  As an example, if both Amazon and Google drop support for their first gen products, that will have a big effect on customer expectations.

     

    I am not predicting that any of this will happen, I actually think it’s highly unlikely we will see any change in support for the next few years.  But I can’t guarantee anything and may channge my opinion depending on what happens in the market going forward.

    Danny