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keithgowan
Contributor I
May 21, 2024 7:08 PM UTC

How long is a reasonable time to wait for customer service?

It has been over a week and a half since I’ve been able to use my Sonos system.  I contacted them immediately.  70 & 60 minute wait times over the phone.  No help from the chat bot.  The community is just a bunch of other folks like me that are screwed.  Where is the customer support???

FYI, Your case number is: ********

For whatever that is worth.

 

Moderator edit: recorded and removed case number - identifying information

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    ElanaERA
    Lyricist I
    Nov 3, 2024 6:39 PM UTC

    Just hung up after 3 solid hours of waiting. When I called in at 10:25AM ET, I was told there would be a 5 min wait time. Abhorrent lack of service. I have spent countless hours trying to get my issue resolved. I’m about to move into a new home and my AV contractor has put a very pricey Sonos quote in front of me. I will be looking for an alternative! Any suggestions?  

    This is an upper management issue! @DierdreFindlay, according to your LinkedIn profile, you own “Customer Experience” and the experience is unacceptable!

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