How can Sonos treat customers this way?

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Not my intention to troll- just a very frustrated former customer-I have spent hours with customer service on fixing my Gen 1 speakers and no mention of the S1 app or anything to that nature. So for those who responded kindly, thank you.

I cannot believe the audacity of this company to completely screw over its Gen 1 customers. Just give us the old app back and keep the “updated” one for new products. What a horrible model you have for your customers who were with you from the beginning! Corporate at its best ( puke!)

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Stanley_4

Grand Maestro

Shame the forum software lacks any decent flagging of edited posts.

Also basic features like "ignore user" would be useful.

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