Contributor I

How Badly Can a Company Fail?

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Dear Sonos,

I have enjoyed your product and software for many years. As a young music lover, I have been raised to enjoy music 24/7, playing seamlessly throughout my house, apartment, and whatever I have lived in. This is exactly why I loved your product so very much, seamless music integration throughout the entire house, with an intuitive interface so I could play whatever my heart desires, with decent quality at a minimum.

However, ever since you decided to update the software and driver system, you have dragged me down into a deep, deep darkness, in which I feel I am unable to escape. I am too deep into Sonos to switch to Bose or other more successful competitors, although it would probably help my mental health tremendously. Will you pay for my therapy, Sonos?

Though I have deeply appreciated your service, I now resent you as a company with a deep, fiery, passion. You first took my money, but now you have taken my patience and mental well-being. You turned something I once enjoyed, into a battle in which I must enter every single night to simply listen to my music. You have caused a tremendous amount of sadness, anger, and disappointment within me.

I love to come home from a stressful day at work to play my music, cook dinner, and have a few glasses of wine to relax, if I am feeling generous with myself. However, you have ruined every single aspect of that experience. I don’t even think I like music anymore as a result of you, Sonos. The last year or so with you feels like we are dive bombing into a disgusting divorce.

Please fix the disaster you have caused. Clearly getting rid of your CEO has not been enough. The team has a lot of work to do, and my patience dwindles thinner every single day. I’d like to like playing music again, but every single time I go on Sonos on my phone or computer, I get a terrible taste in my mouth. I can’t pinpoint what I want to say exactly, but the closest I can describe my feelings is that of a failed relationship, who has robbed me of money, emotion, and pleasure.

PLEASE DO BETTER Sonos, because others are. There is only so long I can withstand the torture that you have put me, and all of your users through. Fix the abomination you have created. Restore your glory soon, because my patience grows thin, and so does that for the rest of your users.

Sincerely, the average frustrated Sonos user.

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PoidaSolomon

Lyricist III

Having disabled automatic updates, double checked, triple checked they are off on both the pc an phone, and to still get a greyed out screen with the only option available is to install another of their updates, I grow a little tired of having the “sonos does not force updates” spouted.

As others have stated, for some reason the company does not want to fix the problems, they have been going on for too long. I have a house full of expensive paper weights. What a disappointment and waste.

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Smilja

As others have stated, for some reason the company does not want to fix the problems, they have been going on for too long. I have a house full of expensive paper weights. What a disappointment and waste.

How is Sonos supposed to fix the issues you have with the system if you prevent updates -- by witchcraft?

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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PoidaSolomon

Lyricist III

Every update I have installed over the past two years has been a down hill slide. Now after the last one last month (FEB 2025) my system will no long stream, I have to restart it each time a song plays, so what do you want from me????? I want the bloody thing to work, when is that going to happen? It was limping before the last FORCED update and now it doesn’t even do that.

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Rhonny

Prodigy III

@PoidaSolomon
Sonos won’t be able to help you on a system that doesn’t have the latest updates. You can’t call them and expect help as the first thing they will instruct is to update the system.

How do you ever intend to find out if your issues have been fixed if you don’t update?

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C

CF79

Lyricist I

@PoidaSolomon
Sonos won’t be able to help you on a system that doesn’t have the latest updates. You can’t call them and expect help as the first thing they will instruct is to update the system.

How do you ever intend to find out if your issues have been fixed if you don’t update?

On the other hand I have automatic updates on. I’ve come to use my Sonos today (Roam1 single speaker system) and I can’t get it to play anything. I’ve restarted everything but it just isn’t having it. I’ve never had so many issues after updates with any other product as far as I can recall. I shouldn’t need to troubleshoot and restart all of my devices every time I get an update “to fix bugs”. Really poor from Sonos.

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Schlumpf

Virtuoso

@CF79

That‘s definitely not the regular user experience and I‘m sure there is something wrong either with your Sonos device or with your network infrastructure.

I recommend sending a diagnostic and to call Sonos support team.

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Ralf

U

User12355356887644789098753337

Lyricist II

@PoidaSolomon
Sonos won’t be able to help you on a system that doesn’t have the latest updates. You can’t call them and expect help as the first thing they will instruct is to update the system.

How do you ever intend to find out if your issues have been fixed if you don’t update?

On the other hand I have automatic updates on. I’ve come to use my Sonos today (Roam1 single speaker system) and I can’t get it to play anything. I’ve restarted everything but it just isn’t having it. I’ve never had so many issues after updates with any other product as far as I can recall. I shouldn’t need to troubleshoot and restart all of my devices every time I get an update “to fix bugs”. Really poor from Sonos.

This is type of thing is a regular occurrence for a lot of people given the sheer volume of complaints. Took me at least a dozen tries to get the firmware update to my system yesterday.

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S

ScottieG

Lyricist I

It shouldn’t be this difficult. Throw Sonos in the trash and we should all move to a system that actually works.

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LuvSon0s

Lyricist I

It shouldn’t be this difficult. Throw Sonos in the trash and we should all move to a system that actually works.

With a dozen Sonos speakers it’s not a simple thing to replace them all at once but I’ve started with 2 WiiM devices in my 2 most used rooms.

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PoidaSolomon

Lyricist III

@PoidaSolomon
Sonos won’t be able to help you on a system that doesn’t have the latest updates. You can’t call them and expect help as the first thing they will instruct is to update the system.

How do you ever intend to find out if your issues have been fixed if you don’t update?

I updated last MONTH. Do you work for Sonos Rhonny?

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