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tsds
Contributor I
May 9, 2024 12:59 PM UTC
Answered

horrible update to app

sonos what have you done ? 

the app was working fine - now a nightmare 

no group volume 

can’t shut music off in one room 

no sleep timer 

very very disappointed 

 

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    Hornet305Answer
    Collaborator I
    May 9, 2024 1:33 PM UTC

    Agree; Sleep Timer - Gone

    Calm Radio - returns error message “Something Went Wrong”

    Album Art no longer shows when playing from Music Server

    The 3 buttons on the Currently Playing screen no longer brings up a menu - instead an error message “Unable to Load, Some information is missing from the content”

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    smittball
    Lyricist I
    May 23, 2024 3:22 AM UTC

    I am livid. The app requires the update but then doesn’t work at all. Won’t find my speakers- I have five. Won’t allow me to update WiFi information. My system is completely bricked. Doesn’t work at all. This system has been glitchy and frustrating for quite a while, but rolling out an update that very clearly isn’t user ready was a horrible move. You’re going to purge customers. We’ve spent wayyyyy too much money on these systems to have issues like this. A fast fix better be coming or class action lawsuit is next. Having a graduation party this weekend and I guess my Sonos speakers in each room won’t be working. You’ve literally made a bad app horrible. 

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      Turucuk
      Lyricist II
      May 23, 2024 9:38 AM UTC

      I have switched off automatic updates for both the app and the speaker firmware.

      I no longer believe that Sonos have my (or any other existing customers) best interests as something they are concerned about.

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      Hemmo9
      Lyricist I
      May 23, 2024 9:50 AM UTC

      Same issues here. How do I revert to the previous app version?

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      AngB
      Contributor II
      May 23, 2024 10:19 AM UTC

      sonos what have you done ? 

      the app was working fine - now a nightmare 

      no group volume 

      can’t shut music off in one room 

      no sleep timer 

      very very disappointed 

       

      HATE THE NEW VERSION!!

      VERY DISAPPOINTED 😡

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