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AdamF0
Contributor I
May 9, 2024

Horrible App Update May 2024

Another very frustrated customer.  

Accidentally updated the app,  I would normally wait a month or so to let things smooth out,  I know there are usually some teething problems but this is shambolic.  Aside from the features changes, the loss of alarm and sleep functions, I can’t use Amazon,  the app is slow, laggy and throws up “something went wrong” errors every couple of minutes or so.  I’ve spent 45 minutes with an agent trying to get it working,  I had 30 mins of play this morning before Amazon stopped working again.  Theres a 60 minute wait on the helpline and nobody available on chat.

I’ve you’ve yet to update, don’t do it!

Is there any option to rollback to the previous app?

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    stevepow
    Prominent Collaborator I
    June 3, 2024

    Android, search for how to rollback, although you will still be missing some features. 

    iOS, install the SonoPhone app alongside the alpha-code junk they foisted on us.  That’s your easiest path to get back up and running.

    CarlosPiri
    Lyricist I
    June 5, 2024

    I'm an IT guy for almost 30 years and I have never saw such an irresponsible way of dealing with customers. I cannot understand why the app cannot be rolled back. Excellent hardware + Disastrous app = Disastrous product.

    And we cannot return the speakers so we are stuck with it. 

    I'm looking for another system, any ideas from the Community?

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