Hey Guys

I have 11 different Sonos devices, and I can play them all day without a glitch.

Describe your setup in detail. What specific Sonos devices are you using? What model router do you have? What device are you using to control your Sonos devices?

Pretty much my experience since 2011; I can’t imagine living with kit for a year if it did all the antics that the OP has said to have lived with for ten years. Life is too short.

I have a play 1 (hard wired), connect and connect amp.  The connect and connect amp manages my family room and outdoor speakers.  I have an ATT router which is connected to fiber optic and is 20 feet from my connect/connect amp.  I have Ethernet as well which I can connect to all of my products, yet still nothing works.  

What model is the router? 

BGW320.  It’s a big white one 

I certainly agree with where @nik9669a is going, but also need to ask how far away from your router are your various Sonos devices.

As a point of reference, I used to have an AT&T DSL modem/router, that I had nothing but trouble with. I finally broke down and turned off its ‘router’ function, and wired it to a Netgear WiFi router, after which I had little issue. Since that point, I have little trust in ‘routers’ provided as part of a system, and instead I use them to get a signal to my own router, so that I can have better control. This was 10 or 15 years ago, so things may have changed, but I stick with this separate process. Now it’s Spectrum that I distrust. Wish I could get fiber of any type…..

Appreciate that 💯 @Airgetlam and certainly wish I didn’t have to resort to this community blog to express my frustrations.  I’ve sunk $, time and endless hours trying to troubleshoot my system with no avail or resolution.  I recently was at my daughter’s ortho and the music piped in kept stopping, to which I asked “what platform do you use”?  The Dr replied with “sonos, and I couldn’t be more frustrated after 4 years of this”.  I was empathetic knowing what she’d been dealing with.  Anyways, to answer your question, my router is 20 feet from my connect/connect amp.  My Apple TV works fine (which is above my sonos), as do my kid’s Echo dots, 40 feet from the router. 🤦‍♂️

I think we all get the idea that you’re frustrated. Repeating yourself doesn’t help. 
 

Since you say you’ve tried hardwiring your entire system, try that again. Once all the Sonos devices are on wired connections, disable wifi on all devices and use the system for a while. Let us know how that goes. 

I certainly admire your perseverance.  If I had had even half as much trouble I would have given up after 10 weeks, not 10 years.  Why have you put up with 10 years of frustration when you could have been listening to music?  Thankfully I have had no problems, so you have my sympathy.

It is also a pity that after 10 years and hundreds of conversations with Sonos Support, you only joined this forum today.

Perhaps I should put it another way.  I don’t think a word of what you have written is remotely plausible.   

Hey John.  Great catching up and thanks for the kind words.  Plausibly speaking, on Saturday evenings, when I have 15 people at my house and my sonos cuts out every other song, I really enjoy making up stories to post on this forum and have “John” tell me I’m a liar.