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BrendaLC
Avid Contributor I
Jul 4, 2024 3:12 PM UTC
Question

Giving up and want to return these speakers.

I had a support call almost three weeks ago, I have been dealing with the same problems for months, the community is no longer responsive to questions and issues, and now escalated support is completely flaking out.  I had a call scheduled for this morning to follow up and hopefully finally resolve but no one called.  There is a 30 minute estimated hold time on a call and I am number 12 in support chat.  I am tired of spending hours and hours trying to fix issues with your app that have always plagued my Sonos experience.  Your system sucks, and now your support sucks too!

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    Corry P
    Corry P
    Sonos Staff
    Jul 10, 2024 9:09 AM UTC

    Hi @BrendaLC 

    The steps? I added YTM to my Sonos system and typically just play the My Supermix playlist. If I want to play something specific, I search or browse for it. Playing is as simple as tapping on an item.

    For the YTM Playlist, I used the YTM app to make the playlist, and it showed immediately under YTM » Library » Playlists in the Sonos app.

    Have you tried a reset of the Sonos app at all? It may help with the issue you are having. Please go to User Icon (top right) » App Preferences » Reset app » Reset. The app will exit, and when you reopen it, it’ll be like the first time it was installed - skip past the introduction, Connect to an existing system, and sign in with your Sonos account.

    I hope this helps.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Oconnw
      Contributor I
      Jul 26, 2024 9:13 PM UTC

      I had a support call almost three weeks ago, I have been dealing with the same problems for months, the community is no longer responsive to questions and issues, and now escalated support is completely flaking out.  I had a call scheduled for this morning to follow up and hopefully finally resolve but no one called.  There is a 30 minute estimated hold time on a call and I am number 12 in support chat.  I am tired of spending hours and hours trying to fix issues with your app that have always plagued my Sonos experience.  Your system sucks, and now your support sucks too!

      Sonos completely sucks! I would never recommend this product to anyone! I have 2 simple speakers and have constant connectivity issues, and Sonos Support is nowhere, nowhere to be found!!!

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        Corry P
        Corry P
        Sonos Staff
        Jul 29, 2024 1:31 PM UTC

        Hi @Oconnw 

        Welcome to the Sonos Community! And, I’m sorry to hear of the issues you’ve been having.

        Are your two speakers supposed to be configured as two different systems? Right now, they are, so you will never see both speakers in the app at the same time - the Sonos app can only speak to one system at a time, and when it finds one, it stops looking for others.

        As your Roam is online and your One is not, I think the likely solution will be to factory reset the One, and add it to the system with the Roam while the app is connecting to the Roam. You may need to exit and reopen the Sonos app after resetting the One if it does not connect to your Roam, or even reset the app - User icon » App Preferences » Reset app » Reset. It is important that you opt to connect to an existing system after resetting the app. However - if you have playlists and favourites that only show when the app is communicating with the Sonos One, then you should reset the Roam instead, to avoid losing these.

        I hope this helps.

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        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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