Extreme Shipping Delays - Non existent customer support

I think all similar manufacturers are in the same situation and the reasons for the worldwide ongoing delays within the industry are probably because of some/all of the things mentioned in this LINK

I am still waiting as well. I ordered on 06/18 and the message I saw at that time was “Expected to ship on 06/21.” Still waiting. 

However, if you want to see the most recent “Expected to Ship” date, you can go on the Sonos website, select the product, add to cart, select Check Out and it will show the latest Expected to Ship time and whether or not the product is back ordered on the Check Out screen. Mine is currently showing Aug. 2nd. Fingers crossed!

I would have thought a number of different factors would also be in play here. Presumably Sonos sell many (many) thousands of their products each and every day in many different countries worldwide. So I guess this may all depend on the product ordered, the country it is being shipped to and from which warehouse etc.

Just as a simple example, I recently ordered a charger-loop for a Sonos Move and it arrived within a couple of days here in the U.K. from Poland in the EU.

Ken Griffiths, 

your me reply is in line with your companies week information offered. I might halfway agree about issues obtaining chips used in the manufacturing process. Regardless, your companies ability to update and keep your customers informed is piss poor at the best.  You're not flying these products in from wherever they're made they are coming on a ship in a container at best 3 to 4 weeks on the ocean.  Your company is well aware of how many units have been manufactured and loaded onto vessels destined for the USA and to leave the ETA's vague and update them a week after their due in and pushing it out another month is complete dishonesty by your company or incompetence or both.  I'm in the import business and I know every item that gets on the ship and when it's due to arrive. I don't wait for the arrival to tell 100 customers oh it wasn't on the ship.  Just horrific lack of respect for your customers.  

@Ken_Griffiths is, to my knowledge, not a Sonos employee, they’re required to have “Sonos Staff” as part of their posting designation. 

@LIEABOUTSHIPPING,
I assure you I am just a Sonos user/enthusiast and as mentioned earlier, I recently purchased a charger-loop to use with a Sonos Move, which Sonos shipped to me from Poland EU within a couple of days.

So, just for complete clarification “I am not employed by Sonos, nor have I ever been employed by them”

I’m sorry if I mentioned anything to give you the impression I was a Sonos employee, that was never my intention.

Sonos Staff are clearly identified around here, as Bruce mentions.

I have been retired a few years in fact.

Its the same for me as well. Though the partial order got delivered, they went ahead and shipped out the sub as well… only to be returned to them with no attempted delivery! I mean WTF!! The item got delivered back to them and now they are again delaying the shipment.

Customer service placed a new order as a resolution and are promising that it would get delivered within this week! I got an email last night stating that the new order has shipped, however, I wouldn’t get my hopes completely up not until i see it on my front porch at the very least! Fingers crossed. I mean the representative handling my case now is following up with me on a timely manner and that gives me a little hope.

TWEET guys! That is the only way to get things moving and to make customer support respond! 

I have had shipping issues also.  I just don’t get the lack of communication or concern on Sonos’s part.  After about 5 calls and 5 emails I finally got my product moving after weeks.  I then received a sub with a QC issue.  I then tried getting in touch with support.  I was told it was only technical and sales support was unavailable.  I mean, what company on earth thinks that is OK?  Sorry you are mad, but we don’t give a crap.  Anyways, sent the whole $1,500 order back and purchased a used sub and Playbar for $450.  if shipping and support is going to be that bad I am going low risk until they get their stuff together.  It is a shame because I actual love the products, but wow the sales and support has gone downhill.  The CEO needs to can whoever is over the sales side and get someone competent in there.

Ken are you just a plant?  All you do is fanboy respond to post in these forums.  Sonos is not without fault in all these cases and I am not sure why you defend them.  And no, the issues Sonos is having is not worldwide.  There are plenty of companies out there who have gotten their act together and made it work.  I understand a chip shortage, but poorly run customer service and poor communication are just bad management.  

No, I’m not a plant🪴, but may need watering if the weather here in the U.K. gets any hotter (phew!😓)… I just explained, truthfully, my own recent experience with a product shipment from Poland nothing more than that really.

It was just to demonstrate that the Sonos shipping delays are perhaps not all one-sided, as some may otherwise think.