Contributor I

Error 913 after "update" causes major headache.

69 replies
8104 views

Let’s cut to the chase. I paid a LOT of money on several SONOS products. When it works its great! BUT THIS IS ABSOLUTELY UNACCEPTABLE!!

I know no other company of hi-end product that periodically issues updates that F something up - seriously.

SONOS…. GET your act together. This is NOT good. In fact it highlights the fact that something is really WRONG with your update procedures and/or testing.

I, like many others, use the library every day on a secondary HDD in my computer. Now, suddenly, it’s all gone. How incredibly frustrating this is. It’s not the fact that this is so bad (which it is...) but that this isn’t the first time a major screw-up has happened, and the worst is the WAIT until you decide to get your techs off their assess and issue a FIX - real quick!

No, I’m not being overly harsh,…. I’m just a customer who wants some decent stability and QUICK resolutions when something goes bad…. is THAT too much to ask???

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J

JonofYork

Lyricist III

The fact that my elderly Netgear ReadyNas Duo will only go up to SMB dialect 1.5, is a matter for me and my home network … until the update, everything was hunky-dory. Now the only thing on my home network which cannot access the music on my NAS, is Sonos. Our 2 PCs, our phones, our TVs, our Ipad, are all fine. But not anything with Sonos in its name.

Spent a couple of hours with a tech guy trying to sort the problem. He eventually had to give up but said “there should be an option in the Windows app to downgrade the Sonos One from S2 to S1 (which would solve the SMB issue) - er, but currently, that option doen’t actually work. Possibly be ready in a couple of months”.

Tremendous.

Ken_Griffiths

The fact that my elderly Netgear ReadyNas Duo will only go up to SMB dialect 1.5, is a matter for me and my home network … until the update, everything was hunky-dory. Now the only thing on my home network which cannot access the music on my NAS, is Sonos. Our 2 PCs, our phones, our TVs, our Ipad, are all fine. But not anything with Sonos in its name.

Spent a couple of hours with a tech guy trying to sort the problem. He eventually had to give up but said “there should be an option in the Windows app to downgrade the Sonos One from S2 to S1 (which would solve the SMB issue) - er, but currently, that option doen’t actually work. Possibly be ready in a couple of months”.

Tremendous.

Maybe see this link in the Netgear community how to get that NAS using SMBv2 or higher ,,,

https://community.netgear.com/t5/ReadyNAS-Storage-Apps-Old-Legacy/How-to-Enable-SMB2-on-ReadyNAS-Duo-running-RAIDiator-4-1-16/td-p/1705629

There are lots of other links too if you do a Google search.

J

JonofYork

Lyricist III

@Ken_Griffiths thanks for the link, which is one I’ve already come across.

Had a quick play and ended up with a NAS with no accessible shares! It might be down to the fact that my Linux knowledge is pitiful.

But my main gripe is that is it completely unnecessary, and all my problems are due to the fact the the upgrade (sic) was forced and apparently has no roll-back mechanism. I fail to see why, in order to keep Mr Spence and his crew happy, I have to possibly invest a fairly substantial bit of dosh to replace a perfectly function piece of kit, in order to be able to play the music I have purchased over the years. Or pay for premium streaming service instead.

Ken_Griffiths

@Ken_Griffiths thanks for the link, which is one I’ve already come across.

Had a quick play and ended up with a NAS with no accessible shares! It might be down to the fact that my Linux knowledge is pitiful.

But my main gripe is that is it completely unnecessary, and all my problems are due to the fact the the upgrade (sic) was forced and apparently has no roll-back mechanism. I fail to see why, in order to keep Mr Spence and his crew happy, I have to possibly invest a fairly substantial bit of dosh to replace a perfectly function piece of kit, in order to be able to play the music I have purchased over the years. Or pay for premium streaming service instead.

SMBv1 is no longer supported by Apple, Google, Microsoft, Amazon etc. I personally struggle to find an App in the App stores that still supports that insecure protocol - Sonos were always likely to follow suit and not include it their new Sonos App because of the vulnerabilities mentioned online - it was back in 2019/2020 (and before that) that I recall people were being told to not use SMBv1 - see this link:

https://techcommunity.microsoft.com/t5/storage-at-microsoft/stop-using-smb1/ba-p/425858

press250

Prodigy III

SMB is no longer supported by Apple, Google, Microsoft, Amazon etc.

Typo: SMBv1 is no longer supported by Sonos, et al.

Ken_Griffiths

SMB is no longer supported by Apple, Google, Microsoft, Amazon etc.

Typo: SMBv1 is no longer supported by Sonos, et al.

Thankyou @press250 - I have corrected my post. 👍

R

Royern-86

Lyricist II

Thanks for the response. Now I'm not particularly knowledgeable in data (which I don't think should be a requirement for a regular Sonos customer) Ref. screenshot of the GUI. I've tried looking for this option in my Sonos GUI, but can't find it. What I (think) I have found is that my NAS (Apple AirPort Captule) probably has SMB1. The new requirements are SMB 2 or 3. If that is the case, my HW no longer works.

SMBv1 is not supported (as you rightly mention) for local libraries within the new Sonos App (and same goes for the recent ‘other’ systems like Windows or MAC PC’s these days), but it’s not relevant for the Apple iCloud ‘matched’ library, as that’s part of thd Apple service and subscription. That is still available separately in the Sonos App in my case I’ve just added the library ’Artists’ etc to my Sonos Home Screen.

I am very curious how to access iTunes Match in Sonos. I can't find the icon in my interface that you showed in the screenshot. I've looked online for a description but can't find anything. (Also looking for NAS that has SMB2/3, but can't find anyone that has this in technical descriptions. I'm not particularly good at computers - I just like music...) Have a lot of music myself that is digitized, so I don´t use any music-streaming services. I have spent a lot of money on Sonos, - which right now is just reduced to a music system that only has radio stations. (With the exception of the work-around that I have described - for the purpose of sharing with others)

Ken_Griffiths

Thanks for the response. Now I'm not particularly knowledgeable in data (which I don't think should be a requirement for a regular Sonos customer) Ref. screenshot of the GUI. I've tried looking for this option in my Sonos GUI, but can't find it. What I (think) I have found is that my NAS (Apple AirPort Captule) probably has SMB1. The new requirements are SMB 2 or 3. If that is the case, my HW no longer works.

SMBv1 is not supported (as you rightly mention) for local libraries within the new Sonos App (and same goes for the recent ‘other’ systems like Windows or MAC PC’s these days), but it’s not relevant for the Apple iCloud ‘matched’ library, as that’s part of thd Apple service and subscription. That is still available separately in the Sonos App in my case I’ve just added the library ’Artists’ etc to my Sonos Home Screen.

I am very curious how to access iTunes Match in Sonos. I can't find the icon in my interface that you showed in the screenshot. I've looked online for a description but can't find anything. (Also looking for NAS that has SMB2/3, but can't find anyone that has this in technical descriptions. I'm not particularly good at computers - I just like music...) Have a lot of music myself that is digitized, so I don´t use any music-streaming services. I have spent a lot of money on Sonos, - which right now is just reduced to a music system that only has radio stations. (With the exception of the work-around that I have described - for the purpose of sharing with others)

See attached for the Apple service iTunes matched/uploaded library. You need to subscribe to Apple Music to see it - it’s not the same as the Sonos local library service, which is shared using the SMBv2 protocol (or higher) from a NAS Box or PC over the LAN. That’s a free service with no subscription required. See second screenshot attached.

Does that help answer your questions here?

Ken_Griffiths

@Royern-86,

If you’re looking to share your local music library and have it visible to your Sonos devices, then perhaps see this Sonos support link:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Hope that assists too.

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