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Contributor I
January 23, 2020

End of Software Update Program

  • January 23, 2020
  • 50 replies
  • 1403 views

I have spent over $1500 for my Sonos system which is less than 3 years old and now I’m told that my Sonos Bridge and Play: 5 speaker needs to be replaced before May or they will lose their functionality. All that Sonos is offering is a 30% discount on a new speaker, but I paid over $600 for these two products. I think this is poor marketing and strategic planning on Sonos part. If I had known your products functionality would cease after 3 years, I would never have purchased your product. Am I expected to upgrade various products of my system every 3 years? Your products are not inexpensive, so the average user must save in order to purchase your product. You are about to lose a valuable customer.

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    50 replies

    jgatie
    January 29, 2020

    No one is holding a gun to anyone’s head, or imprisoning them against their will.  You just can’t get new features if you run a legacy system, something which can be explained fully in technical terms without comparisons to hostage taking. As to my sensibilities, I just prefer to keep comparisons from escalating like they do in the main thread.  This subject blew through the Godwin’s Law barrier around noon on day one, so things escalate quickly.  I’d rather keep the language tame so the escalation has no chance to happen.  

    Enthusiast II
    January 29, 2020

    No one is holding a gun to anyone’s head, or imprisoning them against their will.  You just can’t get new features if you run a legacy system, something which can be explained fully in technical terms without comparisons to hostage taking. As to my sensibilities, I just prefer to keep comparisons from escalating like they do in the main thread.  This subject blew through the Godwin’s Law barrier around noon on day one, so things escalate quickly.  I’d rather keep the language tame so the escalation has no chance to happen.  

     They are holding updates hostage until you update your hardware or split  your system. 

    jgatie
    January 29, 2020

     They are holding updates hostage until you update your hardware or split  your system. 

     

    By that logic, I can say Porsche is holding that 911 Turbo in the showroom hostage because I refuse to pay full price or trade in my 2016 Jeep.  Damn you Porsche!

    For how can they hold something hostage that you’ve never had?  They are merely setting conditions of how you can use your system in the future.  Keep what you have now and continue on your way, or upgrade/split for new functions.  Those are their conditions, and you need to choose to get something new or keep what you have. 

    “Hostage” taking also suggests something criminal or nefarious.  Sonos cannot add new features to your first world luxury music system without splitting the system or taking out the least capable devices.  That isn’t criminal or malicious, those are the facts of software engineering and business.  Attributing it to something criminal is pure hyperbole.  

    Enthusiast II
    January 29, 2020

     They are holding updates hostage until you update your hardware or split  your system. 

     

    By that logic, I can say Porsche is holding that 911 Turbo in the showroom hostage because I refuse to pay full price or trade in my 2016 Jeep.  Damn you Porsche!

    For how can they hold something hostage that you’ve never had?  They are merely setting conditions of how you can use your system in the future.  Keep what you have now and continue on your way, or upgrade/split for new functions.  Those are their conditions, and you need to choose to get something new or keep what you have. 

    “Hostage” taking also suggests something criminal or nefarious.  Sonos cannot add new features to your first world luxury music system without splitting the system or taking out the least capable devices.  That isn’t criminal or malicious, those are the facts of software engineering and business.  Attributing it to something criminal is pure hyperbole.  

    Sonos  is holding updates to modern devices hostage until you replace all legacy hardware or disintegrate your system.

     

    jgatie
    January 29, 2020

    Sonos  is holding updates to modern devices hostage until you replace all legacy hardware or disintegrate your system.

     

     

    I disagree with your hyperbole.  You agreed to a software license, which is stated as subject to change.  Under that agreement, Sonos provides new features given certain conditions. Those conditions have changed.  Sonos stole nothing from you, nor have they broken a law.  They simply changed the conditions of their EULA, as is their right. 

    Welcome to modern luxury electronics.

     

    melvimbe
    January 29, 2020

    Sonos  is holding updates to modern devices hostage until you replace all legacy hardware or disintegrate your system.

     

    No disintegrations.

    Danny
    Enthusiast II
    January 29, 2020

    Sonos  is holding updates to modern devices hostage until you replace all legacy hardware or disintegrate your system.

     

     

    I disagree with your hyperbole.  You agreed to a software license, which is stated as subject to change.  Under that agreement, Sonos provides new features given certain conditions. Those conditions have changed.  Sonos stole nothing from you, nor have they broken a law.  They simply changed the conditions of their EULA, as is their right. 

    Welcome to modern luxury electronics.

     

    Wow glad you finally agree that they are holding updates hostage, thank you.

    Enthusiast II
    January 29, 2020

    Sonos  is holding updates to modern devices hostage until you replace all legacy hardware or disintegrate your system.

     

    No disintegrations.

    Hostage 

     

    jgatie
    January 29, 2020

    Wow glad you finally agree that they are holding updates hostage, thank you.

     

    No, not even close.  Hostage taking involves criminality and force.  Nobody forced you to agree to a legally binding EULA.  Nice try though.  You should go back to the main thread, you’ll feel right at home there.  

    Enthusiast II
    January 29, 2020

    Wow glad you finally agree that they are holding updates hostage, thank you.

     

    No, not even close.  Hostage taking involves criminality and force.  Nobody forced you to agree to a legally binding EULA.  Nice try though.  You should go back to the main thread, you’ll feel right at home there.  

    I'm not going to be bullied by you to only post in one thread and not use the word hostage.

    Please stop harassing me.