Don't accept this app!

Mail send.

eMail sent, Play Store feedback 1 left, what else can we do ?

I've tried to summarize my concerns into a single question for the upcoming AMA Sonos flaks will be conducting. I'll paste it in below -- if this matches what you want to hear, please upvote it:

https://www.reddit.com/r/sonos/s/Q92N5xpya0

Prior to this release, Sonos assured customers all existing functionality would remain (the exact words were, "Your products, features and services will work as they always have, and all your settings will be saved").

Since that commitment was very obviously NOT honored, I just want to hear someone from Sonos explain, as honestly as possible with a minimum of corporate/marketing jargon, why they deemed it necessary to release this app BEFORE it included numerous features existing customers who've spent thousands of dollars on their hardware consider necessary to making use of that hardware (for me, those are queue editing, play next functionality, and local library search).

The suggestion that it took "courage" to release this app in this state was frankly insulting, so please treat us with respect by answering truthfully. Why couldn't the release wait until it was much closer to parity with existing functionality? Why should any of us believe you have any intention of adding missing functions back based on your actions so far? Are there missing functions you have already determined will no longer be supported, and if so, which ones and why?

What else can we do? I’ll tell you what old Patrick better be paying attention. Whatever the financial and sales projections, and forward looking statements were made on Tuesday during the conference call, they better start telling investors (probably publicly) that those projections need to be revised downward dramatically. This cluster was just starting Tuesday (May 7th) and the outrage probably is not baked into the projections. If Patrick does not publicly state that there has been a material change since the App was released, he is looking at a SEC investigation and class actions on behalf of any investors.

That will get the Boards attention! 

I’m gonna laugh myself silly if they have to file an 8K because of this horrendously botched release

A week late, but I finally got a reply from Sonos after emailing the CEO. While the response continued the company's irritating habit of pretending there were positive as well as negative results from this whole debacle ("We’ve received a great deal of feedback thus far, on both the improvements made as well as where we fell short"), they are at least FINALLY answering questions about which specifically functionality will be returning to the app when:

"Additional improvements to screen reader for visually impaired customers: May 21
Adding to queue and playing next: early June
Sleep timer: mid-June
Snooze alarms: mid-June
Local music library search and playback: mid-June
Update Wi-Fi settings: mid-June"

I remain angry they took so long to do this very basic damage control, and mystified they didn't even ATTEMPT to provide this level of detail during Tuesday's Ask Me Anything, but it IS progress.

Email sent

I'll be emailing too 👍 I'm an Android user.

I have been able to revert back to S2 for the time being but I am disgusted the way Sonos has treated its customers.  Its mind boggling to think that Sonos must of tested the app before release and deemed it an upgrade 🤔  It's a car crash. I feel iv been s#@t on from a great height.  So disappointed.  How they will pull back from this god only knows.  We must make our voices heard 😉

I got a reply from Sonos after emailing the CEO. Make of it what you will but I see no rollback option & they are still somehow proud of the pile of junk that was released 😞

Dear Gary,

First, we’d like to thank you for taking the time to share your feedback with us and with our CEO, Patrick. We’ve received a great deal of feedback thus far, on both the improvements made as well as where we fell short. We expect that feedback will continue to roll in, so we’ll be working through it all in the coming weeks. 

We are incredibly proud of the work that was done to deliver the new Sonos App to the world, but we also recognize that there’s still plenty of work to be done, and want to provide you with an update. 

First, we heard loud and clear that removing Alarms from the Sonos App was disruptive for many users, so we prioritized and reintroduced Alarms to the App not long after launch. If you are missing this feature, ensure that your Sonos App and products are all up to date.

Next, an update about additional features coming soon:

Additional improvements to screen reader for visually impaired customers: May 21
Adding to queue and playing next: early June
Sleep timer: mid-June
Snooze alarms: mid-June
Local music library search and playback: mid-June
Update Wi-Fi settings: mid-June

Thank you again for sharing your feedback with us. We’re working hard to bring these features to the new Sonos App quickly while also resolving bugs and improving the overall experience. If you are experiencing an issue with your Sonos System, feel free to contact us. Alternatively, we’ve included some helpful resources below:

Sonos Community
User Guide ???????
Sonos Support

Kind Regards,

The Sonos Customer Experience Team

Thx for sharing.  If things don't get sorted PDQ I'll be moving over to Denon. 

Steve