Contributor II

Disappointed Legacy User

16 replies
434 views

We bought a new Roam for our home that already has 7 other Sonos devices. We are a longterm user of Sonos equipment and have been very supportive over the years. We have found out the new Roam will not work with legacy equipment in the network. I was told it would need to create a new network, an S2 network for it would operate.

Clearly a huge departure from the concept of buying devices which all will work in one network … if you want all the rooms to have the same music, not problem; well not anymore for legacy users.

I was told I had two options, a new network, upgrade old equipment and of course return the new Roam. The new network doesn’t work well for us. An upgrade of the range of $2,000 Cdn seems unbelievable, we get nothing new, same music as we use to have.

Only a couple years ago the CEO of Sonos stated that he had heard from the legacy users, we respected that we were there in the beginning years. He stated he would keep the “two operating systems” to accomodate the legacy users but would allow for new devices.

They tell me I could upgrade and get a legacy discount of up to 30% depending on the components. Obviously they need more profits although it seems like Sonos is making the change for their benefit. They likely have direct costs of 20 - 30% of the retail price, yes some go to R&D, staffing, and profit margins for retailers, why would a legacy user pay thses things, the upgrade in the home will be enough pain.

Anyway I will return the Roam and slowly try to sell of what we have. Not sure what is better as I have never looked, Sonos was for me … or it was.

Just wondering when they will make the next major upgrade and all of the current devises will not be supported, the day will likely come.

Just a very disappointed Joe.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

jgatie

Surely their frustration is obvious to you? You slated them in the other thread, stating their opinions are rubbish, it’s clearly a problem with their phone.. offer advice did you? no, berate and tell them they’re a fool? yes.. can you see the problem with your approach now? - unlikely, you’re just here for the post counts.. says a lot about you that does.

Oh look, it’s a forum social justice warrior. Standing up for people who never asked for it, and whose posts are far more obnoxious than the replies.

Let me ask you, do you stand in your super hero pose before you post, or after?

melvimbe

The point here is that we have invested heavily in Sonos devices that suit our purpose. I have been forced to upgrade the S1App as functionality has been disabled. Once completed, that functionality is still disabled and I am told my legacy hardware is not supported. It won’t even let me update MY music library.

I don’t care - I didn’t want to upgrade the app, add new devices or change anything. I just simply want to PLAY MY MUSIC THROUGH THE DEVICES I PAID FOR!

I did not sign up for this. I don’t see how this company thinks that is fair or ethical? I should point out that my VHS recorder still works…. and that is many years old.

What the H-E-Double Kohos has this got to do with the Roam?

Surely their frustration is obvious to you? You slated them in the other thread, stating their opinions are rubbish, it’s clearly a problem with their phone.. offer advice did you? no, berate and tell them they’re a fool? yes.. can you see the problem with your approach now? - unlikely, you’re just here for the post counts.. says a lot about you that does.

Actually, I thought the post was rather unclear. People don’t usually refer to their phones as ‘legacy hardware’ I got the impression that the user wanted people to think he/she might be referring to a Sonos product….at the very least didn’t want to take the time to be clear about it. And they most certainly weren’t looking for advice on how to address the issue.

Danny

N

NickAskew

Enthusiast II

Surely their frustration is obvious to you? You slated them in the other thread, stating their opinions are rubbish, it’s clearly a problem with their phone.. offer advice did you? no, berate and tell them they’re a fool? yes.. can you see the problem with your approach now? - unlikely, you’re just here for the post counts.. says a lot about you that does.

Oh look, it’s a forum social justice warrior. Standing up for people who never asked for it, and whose posts are far more obnoxious than the replies.

Let me ask you, do you stand in your super hero pose before you post, or after?

I can actually see you laughing at how funny you think you are, I’m sure your mother loves you.

jgatie

I can actually see you laughing at how funny you think you are, I’m sure your mother loves you.

What’s funnier, a finger wagging net nanny, or the poster who makes fun of them? I know where my vote’s cast.

N

NickAskew

Enthusiast II

I can actually see you laughing at how funny you think you are, I’m sure your mother loves you.

What’s funnier, a finger wagging net nanny, or the poster who makes fun of them? I know where my vote’s cast.

You really are missing the point of just how offensive you are, it amazes me that Sonos permit such an abusive product evangelist as you to run riot on their customer forum. Sincerely, I pity you, you should be ashamed of yourself.

jgatie

Oh look, it's Gladys Kravitz.

Sign up

Login to the community