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Barry McCockinner
Trending Lyricist I
February 28, 2021

Did Sonos just screw us again?

So we all remember the debacle last year when we were told that our older devices wouldn’t be getting updates after a certain time, but we could brick them for recycling and get 30%.  According to Sonos I had several devices that would fall into this category, but everything else was good to go.

 

Now I login and I’m told my Sound Bar and two of my Play:1 speakers aren’t compatible with S2, which I’ve downloaded and seems to be working great with them...but hey, according to Sonos I should upgrade them...but this time they’re only giving a 15% upgrade credit.

Why do I feel like we’re getting bent over again?

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    melvimbe
    melvimbe
    March 1, 2021

    I would concur that the ‘systems page...https://www.sonos.com/myaccount/system/households/devices/  isn’t showing accurate numbers.  I am told that I have 2 products that are not compatible with S2.    

    S1 products where 30% discount used/recycled = 3 (2 Connects, 1 Connect:Amp)

    Bridge with 30% Boost credit = 1

    S1/S2 products with 15% discount used = 6 ( 4 play:1, 2 play:3)

    S1/S2 products without 15% discount applied  = 1 (playbar)

    Only thing I can think of is that 2 Connects were recycled, but the Connect:amp and Bridge were upgraded after recycle program ended.  So although I have Connect:amp and Bridge still show up as active/not recycled on my account, even though they are not connected, and Sonos wants me to get rid of them. 

    If that’s the case, it’s rather confusing.  The options are ‘Stay on S1’ which I could do I suppose.  ‘Upgrade’, which I already did.  ‘Remove S1 products’...which suggests I should remove them from the S2 app, which is already done.  So none of these options would change the number of products  from ‘2’ to zero.  To do that, the products need to be registered under someone else account, or shipped back to Sonos for recycling.

    Danny
    Garbagepail
    March 5, 2021

    This is not a mistake. It is is confusion by design to trick longtime loyal customers into upgrading. The lack of respect for the installed base reveals itself continuously. Simply time to consider other options and reduce exposure. There are many ways to do so in 2021.Fool me once shame on you...

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