Skip to main content
paulg262
Contributor I
September 18, 2018

Customer Service Complaints

  • September 18, 2018
  • 1 reply
  • 500 views
Hi, Can anyone advise me of how to get through to a Manger at Customer Services to make a complaint regarding an order. They just seem to ignore you. I have sent emails with an automatic reply of we will get back to you in 48 hours they don't. I have telephoned and spoke to an assistant who has told me that someone will get back to me straight away to get it sorted and they don't. Twice now I have phoned with the same result. Their products may be good but their customer service is shocking. I would not be buying anymore products from them, and as I am within the 100 days I am considering sending back the 3 products I purchased.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    1 reply

    Ryan S
    Ryan S
    Retired Sonos Staff
    September 18, 2018
    Hi paulg262, sorry to hear about your trouble. I've reached out to the team and they'll be investigating what happened here and will be in touch soon.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Terms & ConditionsAccessibility statement