Customer Service and Support

@BrendanVDB 

Removing the BOOST is a possibility, although in my mind a stretch, unless there’s an issue with it, which would show up in the diagnostic that @melvimbe mentioned.

I’d still keep a device wired to the router of your mesh network, as Sonos doesn’t do well with connecting to many mesh networks, due to the way that many of them function, with differing subnets, an anathema to the way Sonos operates. And with a device connected to the router, unless you have a Roam or Move, there’s no need to keep the wifi information in the Sonos controller’s settings area. 

Based on your post, I’d actually be betting on a duplicate IP address on that device. Unplug it from power, then reboot your router. Once the router comes back up, plug that Sonos device back in, which should force it to get a new IP address from the “refreshed” table on the router. 

An update (late because for some reason these messages keep going to junk mail).

Turns out my router had gone through an update and created a “Guest” wifi network that I wasn’t completely aware of. I turned it off to hopefully stop the problem, I also removed the Boost from the equation and disconnected it.

The reason I had the Boost was because from when I was in another house that had a Mesh network I was told to get a Boost to get rid of the connection issue the speakers were experiencing.

So I kept the Boost in this setup because I had a wifi extender connected as well. I’ve turned the extender off but that means I now don’t have good coverage at the one end of the house anymore. I believe there might be a way to make the wifi extender act on the same network and not confuse Sonos but I am yet to turn it back on and try.

Just to say WiFi range extenders are not supported by Sonos, but that doesn’t stop you using it for other network devices around the home especially if you filter out the Sonos MAC addresses and controller from using that AP or/and have it use a different SSID and wireless channels to the main router. At least it will help provide extended WiFi coverage for your other devices.

Been using a mesh system for over a year now as I wanted to use my sonos moves in the garden, isp router wifi was terrible no range and lots of dropouts 

Never had any issues with any of my sonos products since using the eero pro 6 system, all my speakers use sonosnet except for the moves and roams never added boost or extender to my network 

Since I have had the mesh network I switched isp and now use a 5g sim router and the mesh so everything is now wireless 

All work flawlessly so I would recommend mesh over extenders 

Had a Roan that stopped charging. Went thru trouble shooting over the phone. Roam is defected we will send you a new one. Sent defected Roam back and it’s been received. No one can tell me when the replacement will ship or give me any information. Ready to buy a Bose unit and be done with Sonos. Horrible customer service 

Similar experience here. My Roam’s power cable LITERALLY melted and damaged the device. It’s been two weeks and all I get is the runaround. Support tells me to wait and wait and wait. I just emailed the CEO of Sonos but I’m not optimistic. 

Yes, “Customer Support” has been horrible lately. Here’s a few other horror stories:

https://en.community.sonos.com/community-feedback-229090/horrendous-support-6869733
https://en.community.sonos.com/community-feedback-229090/customer-service-6869415