complaint about the End of Software Updates

62 replies
3263 views

I am absolutely incensed by the shear insensitivity and blatant Marketing effort under the guise of ‘End of Software Updates’ This is totally unjustified - the amount of software involved is minute compared to something like MS Windows and they manage to support £100 products for 10 years and TVs last just as long. My Connect:Amp is probably only a few years old and cost £400 and now you want me to upgrade for an insulting and derisory 30% off a hugely inflated price of £600!!!!!!!!!!!

I will NOT Upgrade and will now be actively looking for alternative products especially as it now obvious you are going to do this to all my other products in the expectation of dubiously getting even more money from loyal Sonos owners.

Until this moment I held your Company and products in high regard, now I am appalled by your behaviour and will NEVER buy any more. You greedy b*******s have shot yourselves in the proverbial foot.

I dare you to publish this.

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Ryan SAnswer

Retired Sonos Staff

Thanks for sharing your feedback, everyone. We’re listening and answering what questions we can in the main thread. Let’s try to keep the discussion for this topic in one place.

We’re committed to supporting players for 5 years after we stop selling them and have a track record of supporting them for far longer than that. The Connect:Amps which are moving to legacy in May came out in 2010, and the newer version of them from 2015 is still considered a modern unit. These older devices just don’t have the needed hardware to keep up with the demands of the software coming later this year.

As to the Play:1 and Sub you mentioned, the Sub is still sold today and the Play:1 was only just recently no longer sold. These devices do have the needed hardware specs for what’s currently planned and don’t have any listed legacy flag for them right now.

It’s also worth noting that if you have legacy devices, they’ll keep on working as they currently do, just without updates. Eventually some features that are reliant on connected services will stop working and they won’tbe able to get new features.

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N

nik9669a

Senior Virtuoso

Why not just continue with the S1 version of the app? Your speakers will still work. No-one is forcing you to buy anything new, nor to stop using what you’ve already bought. The app is just a controller for the speakers.

bockersjv

Local Superstar

I suspect another troll. This change was made in May and 3 months later this is the first post😳

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