Community hijacked too often.

Typically, I think that moderators work EU and UK business hours.

Agreed - this forum is getting bombed at a rate of several posts per minute with material which (I think) tries to take you to a site to install malware on your computer.

Sonos needs to instruct Gainsight to change the config so that new posters can’t post links for 10 days (or something similar), until this attack subsides. The attack is almost certainly scripted to run automatically, so it costs almost nothing for the attacker to do - so it won’t just “go away” if Sonos do nothing.

Expecting Gainsight to do more than cash checks and make promises is likely an unrealistic expectation.

Probably not even that outside office hours.

Eventually they will patch things and limp along until the next issue.

In fairness to Gainsight, it should not be down to them to make the decisions about things like this - it should already be covered by the terms of the contract between Sonos and Gainsight.

Any professional organisation would have thought in advance about possible problems that might arise during the operation of a service like this, and would have built in terms to provide control over this type of abuse.