**Class Action Lawsuit** We all deserve to recoup all hardware investment

No class action law suit would be successful (not that a single person will ever look into it formally). The reason being that if there was even the slightest chance of that succeeding, do you think Sonos would allow the pitchfork wielders to gather on their forum?

They know they are completely watertight and will have consulted their in house legal team who will have barely raised an eyebrow. 
But this is still my favourite thread so keep going.

It's one of my favorite threads as well. I appreciate that the topic is concentrated in this single thread rather than spread across hundreds of separate threads. The sense of community among angered users, united by a call to action despite the illusionary nature of the cause, is remarkable.

The fact that a good number of Sonos clients are even venting about this should make Sonos think about the way they are handling this situation. This is just bad business and certainly does nothing to improve their reputation.

Full Disclosure:  I’m in full LMAO 😂 mode as I write this. So you may want to take what follows with a grain-of-salt. It was originally discussed by CNN back in March, 2024

The US Justice Department and more than a dozen states filed a blockbuster antitrust lawsuit against Apple on Thursday, accusing the giant company of illegally monopolizing the smartphone market. Click the link to read more.

https://www.cnn.com/2024/03/21/tech/apple-sued-antitrust-doj/index.html

Granted, IMO Sonos is no where near monopolizing the smart speaker market. Especially so given that Amazon, Google, Bluesound and Apple all have dipped their corporate tentacles in the smart speaker arena in some form or fashion. 

However, (for those in the US) who insist upon lending credence to this (IMO) class action non-sense maybe try starting with your states AGO. If your states AGO finds there is some meat to chew on then maybe that AGO can call another states AGO and so on and so on.  Who knows...with enough saber rattling by the states; it could be possible to gain enough traction to enlist the United States DOJ to champion your claims.

However, I must be honest I believe there's not a snowball’s  chance in hell that it will work!

At least it might expose their customer alienating practices enough and cause enough pain so that they fix the problem and think again before making such a bonehead move.  Really, that is all I want, and to date, I have heard nothing from Sonos that makes me feel like a valued customer (15 years, lots of Sonos components ), and that they are working on fixing it.

i am curious what people see as a viable alternative, I will need to do something if this doesn’t get fixed.  I am building a big new house and dont want to rely on Sonos if this is the best they can do. 

Sonos very rarely announce, or say, anything, even when the ‘Sun does shine’ for them. I’m surprised that they chose to publish the App future features ongoing development HERE and gave users the AMA opportunity in the latter part of May.

The big tech companies very rarely make comment, because they’re dammed if the do and damned if they don’t.

Yes it was, as they said very courageous of them 🙄

Sign me up.  I paid so much money for this stuff and I can't use it half the time like literally can't even use it.. I would love an amount equal to a refund.

Great. Sign up now and get more details at yeahgoodluckwiththat.com.

I haven't read the whole thread, but maybe someone has mentioned, usually a Class Action only benefits the first individual that brought the lawsuit and *all* the lawyers.  Additionally, you never really get any decent damages payed unless there are a very small number of people in the lawsuit ( maybe 100-1000 people). They also take FOREVER to win.  (I was awarded damages a few years back for a decent amount, from a suit another person brought in a very niche industry, against a few powerful companies. It probably took 5-7 years). 

Another way could be to open several individual Small Claims cases (I’m not a lawyer so not sure) but the small claims suit is I think a $10,000. maximum, which is enough to buy a new speaker system.  I myself have something in the area of $7500. in Sonos devices, as I was tryng to replace my traditional analog speaker system. my .02    pretty frustrated by the lack of care by Sonos.  I hate lawsuits, but sometimes it’s the only way to get corporations to act better.