Can you un-brick a Sonos device?

No, apparently not. I’m in the same situation, and despite multiple request by various forum members, Sonos has indicated that the terns and conditions that were accepted at the time were not reversible. 

Maybe Sonos could be persuaded to sweeten the rebate deal for folks that traded-up early and lost access to their old systems?

Maybe offer us a chance at a good price on a refurbished unit similar to what we traded?

Unlikely. They were pretty clear in the process about what the consequences were, it’s not like you could have done it unknowingly. Too many warning pop ups. Which I found a tad annoying, but understood the legal ramifications. 

I am completely new to Sonos and bought a Connect Gen 2 yesterday on Kijiji so that I could stream to my existing surround sound system as well as additional speakers.

I just found out it is in Recycle Mode. I am so disgusted with Sonos and this decision, that I am cancelling buying $1000+ of additional speakers.

It’s reduce, RE-USE, recycle; perfectly operational equipment should never be made intentionally obsolete. The original owner upgraded their device and got a discount and now I am out $250 CAD. To buy a new one, I would have to spend an additional $500.

I checked the website about Sonos 2.0 before I bought this to confirm it will still work with the update. So what’s so obsolete about it?

1. Your anger should be directed to the person that sold you a non-working device, not Sonos.  I suggest you contact the site you used to facilitate the sale. 
2. The “bricking” offer lasted a very short time (a little over a month).  Sonos admitted it was a poorly thought out policy, and now allows you to upgrade at a discount, while still keeping the upgraded device at full functionality.  
3. Legacy devices are lacking in both RAM and storage, thus they cannot load the new features in the S2 software.  Legacy products (but for the few that were bricked) will still be able to run S1 software and will receive bug fixes and security updates. 

I am on the line with support and they confirmed this is a 2019 Gen 2 device. They are  completely compatible with Sonos 2.0 and the agent was surprised it was even possible to brick. Even though the decision was reversed, there are still a lot of devices out there that are bricked and from what I heard from the agent, Recycle Mode is still an option.

These are all Sonos decisions.

But it was the decision of the seller to sell you a non-working device.  Yes, Sonos had a bad policy.  It was corrected.  Unfortunately, there are some devices out there that are bricked, and there are some unscrupulous sellers taking advantage of unwitting buyers.  If you are looking to recoup your investment, I suggest starting with the unscrupulous seller, for that is the only legally binding contract you have at this point.  Anything else is liable to be a waste of your time, unless you just feel like venting and/or assessing blame.

What part of “it should not be possible to to brick a device from 2019” do you not understand? 

I’m looking for understanding not a corporate sympathetic apologist.

Also, Sonos created the possibility for this kind of unscrupulous activity. Even recycling the device is an environmental hazard because most items ARE NOT recycled even when sent to a recycler. 

The seller was not the original owner, I’m not sure he knew, but I am following up. Sonos sales is looking into whether it can be reversed, since it shouldn’t have been possible. They have also escalated to see if a replacement might be approved.

I don’t think there’s any way you can really make things completely equitable between those who traded in during recycle mode days and those that traded in after.   If you give to one group the other group will feel cheated and so on.  Everyone agreed to the deal they were offered, and it was never required.

That doesn’t change the fact that you were sold a non-functioning device by someone other than Sonos.  It doesn’t really matter how it became non-functioning.  

Even if the seller did not know the device wasn’t functioning, you still should be able to get a refund, since it was sold as a functioning device.

Good luck getting resolution.

I understand perfectly well.  I’ve stated it was a bad policy, since rescinded.  So how does that help you?

I understand you are disappointed.  So how does that help you?

100% correct.  Hence why they cancelled the program.  It was stupid, both from a PR standpoint and a sustainability standpoint.  So, not to be redundant, how does that help you?

Everything I’ve heard states it cannot be reversed.  Good luck, I hope that it proves untrue.