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Contributor I
Jun 26, 2026 2:32 AM UTC

Beware free iPad messages

I just received a message from a new account with no posts, Administrator_Jason, offering a free iPad. 

The message contains a link that looks like it is from Sonos.com but it is to presentnow.com. This has all the red flags of a scam. 
 

Just a warning to be careful about what you click on, even here. 
 

Mark

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Pinned Reply By Jamie A

Hi All, 

We’ve started banning these accounts and have taken steps to prevent more of this type from being created. While we’re looking into longer term solutions, we’ve currently enabled account registration approval by the moderation team on the forum.

Thank you for the reports on this and for your patience.

Edit: 

I’ve merged a few threads into this one as they were made before we started banning the spam accounts.

Edit 2:

The accounts involved in sending out messages are all banned and, after making some adjustments on our end, you shouldn’t see any new messages regarding the spam link in this thread.

76 replies

Trending Lyricist I
Jun 29, 2026 4:11 AM UTC

good to know
so its turned on by default?

and then scammer use the forum to scam

great

 

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Airgetlam
Jun 29, 2026 5:50 AM UTC

It makes sense, from a community perspective, to notify a user that they’ve received a PM. It only becomes an issue when that PM is sent by a scammer.  And, it’s an option, but yes, it’s on by default. 

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Bruce
Trending Lyricist I
Jun 29, 2026 6:11 AM UTC

what do sonos do to actively protect the community from scammers ontheri own forum?

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Corry P
Sonos Staff
Jun 29, 2026 8:12 AM UTC

Please be aware that some related threads have been combined into this one.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Contributor I
Jun 29, 2026 8:24 AM UTC

I’ve also received one of these and will report it to ​@Jamie A privately.

Also surprised there is no way to directly report a PM. This is essential for effective running of a forum like this

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Corry P
Sonos Staff
Jun 29, 2026 8:26 AM UTC

Hi ​@InkyMortar 

We’ve just dealt with the spammers, but thank you.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein