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twwm
Contributor I
Apr 13, 2025 9:03 AM UTC

Advanced RMA option is temporarily unavailable

I am trying to get my sonos arc replaced, it broke for the second time. This unit got replaced 4 months ago. 

Now i try to use advanced RMA, but the creditcard field wont let me enter information.
Sonos is aware of this issue, but hasn’t been able to fix it for over a week. Where i could have had my replacement allready, Sonos seems te be actively frustrating returns by not fixxing the advanced RMA option. 

 

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    3 replies

    Jamie A
    Jamie A
    Sonos Staff
    Apr 14, 2025 8:10 AM UTC

    Hi ​@twwm, welcome to the Sonos Community!

    I’m sorry to hear that you’re having trouble setting up the advanced RMA for your Sonos Arc.

    Looking into our system, I can see that you have a case and it is in the escalation queue with a reply from the team. According to their reply, the advanced RMA option is temporarily unavailable and they have recommended you use the standard RMA option instead.

    I can also see that this issue was reported where some users may encounter an issue while attempting to complete an advanced RMA, having the credit card field be blocked: there isn’t any ETA on when this issue will be resolved however.

    The standard RMA would be the way to go here, otherwise, I would recommend keeping in touch with support or reaching out again with your case number or return reference number.

    I hope this information helps.

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    twwmAuthor
    Contributor I
    Apr 14, 2025 8:12 AM UTC

    This information helps nothing…. 
    How hard can it be to fix your website??

    Standard RMA is not an option as i dont have a box suitable, nor do I want to have take the risk of sonos saying the product was not adequately packed….. 

     

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    Guacamole Jones
    Trending Lyricist I
    May 2, 2025 6:03 PM UTC

    Having terrible issues with customer service as well.   a very similar situation   
     

    expedited review, wait 24 to 48 hours and will tell you something we’re just not sure what, don’t call us will call you   
     

    they must be having issues

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