access to Music Library denied

Question

I’ve had Sonos installed on my Macbook for several years without problems such as this. However, having had a clean install of Mac-OS Catalina and reinstalled the Sonos app, I cannot gain access to my music library. A flag tells me that access is denied. I’ve searched everywhere for a solution but without success. Any help would be appreciated.

Here are the Sonos details:

Associated ZP: 192.168.1.42
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Play:3: Kitchen
Serial Number: 00-0E-58-FC-2A-6C:E
Version: 10.5 (build 53270100)
Hardware Version: 1.8.1.2-2
Series ID: A100
IP Address: 192.168.1.42
WM: 1
OTP:
---------------------------------
Sub: Living Room
Serial Number: 00-0E-58-99-DA-3E:B
Version: 10.5 (build 53270100)
Hardware Version: 1.8.2.4-2
Series ID: A100
IP Address: 192.168.1.132
WM: 1
OTP:

Stanley_4 · Answer

If you are sharing the library over SMB you need to enable version one connections, Sonos requires that.

If that isn’t the issue submit a diagnostic and send the ID number and problem description to Sonos support.

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