A huge step backward--what are you guys thinking?

I also want to add about the navigation tool. Make the arrows for > page bigger. Now they are almost invisible because of size and lack of contrast. (light grey on white!!!)

Lennart

I just wanted to update you all in this thread, we've been gathering all the great feedback from you and have put together a list of improvements. We posted a larger update in a different thread here https://en.community.sonos.com/new-community-feedback-229090/community-platform-updates-6731275 talking about the first changes we're working on, and what's being looked into for the future.

Thanks for the suggestions and keep them coming. You'll be seeing some changes in the near future and more over time as we get some of these in place and adjusted.

Ok, I have given the new forum / community a bit of a go over the last few weeks and for me it is a big (if not huge) step backwards. Although I think Sonos will Improve things over time.

To me the big issue is that the posts I would be interested in seeing are "buried" or far outnumbered by the shear volume of questions from new Sonos users. In the old forum these were collated in the "getting started" area and I could chose not to go there. But here everything is piled in together only sorted by date/time.

Yes, there are other issues (preview, editing etc.) but for me the big issue by far is that there is so much here in an unsorted mess! I used to go to the forum every day or so and there was normally only one or perhaps two pages of new post. So it only took a couple of minutes to find and read the posts of interest, now I do not even try to review them all just the first few pages!

I like to look at different things; like what problems people were having and what the solutions were, so that I could avoid the issue or solve is quickly if it happens to me or to see what cool ideas other people were having. Now when I go to the Community it all seems to be "can Sonos do this" or questions already answered in the Sonos literature/FAQ/instruction manuals (must drive the Sonos staff nuts!!). Finding interesting stuff is so much harder now (for long time rather new users).

Just my thoughts - YMMV.

To me the big issue is that the posts I would be interested in seeing are "buried" or far outnumbered by the shear volume of questions from new Sonos users. In the old forum these were collated in the "getting started" area and I could chose not to go there. But here everything is piled in together only sorted by date/time.

Yes, there are other issues (preview, editing etc.) but for me the big issue by far is that there is so much here in an unsorted mess! I used to go to the forum every day or so and there was normally only one or perhaps two pages of new post. So it only took a couple of minutes to find and read the posts of interest, now I do not even try to review them all just the first few pages!


This sums it up for me perfectly. And the fact that Ryan and the crew have stated numerous times they are working on fixes, none are forthcoming, so it appears to me they bought this 'community' software without really doing all the necessary research and are hoping the software company is going to provide fixes for them. I, like you, would come in every day and click 'New Posts.' At LEAST once a week I would find a tip or trick that I didn't know existed. I loved the forum. Now I only show up if there is a response to a thread I posted in (because of the notification email received, that STILL doesn't have the content of the post listed) to see if hopefully something changed and I can start reading here again.

And I gotta add... this 'Just Now' or 'Yesterday" or 'Two Weeks Ago' as a posting date is annoying and useless. Why can't you just post the actual date and time of a post?

This sums it up for me perfectly. And the fact that Ryan and the crew have stated numerous times they are working on fixes, none are forthcoming, so it appears to me they bought this 'community' software without really doing all the necessary research and are hoping the software company is going to provide fixes for them. I, like you, would come in every day and click 'New Posts.' At LEAST once a week I would find a tip or trick that I didn't know existed. I loved the forum. Now I only show up if there is a response to a thread I posted in to see if hopefully something changed and I can start reading here again.

This was exactly the way I used the previous forums too. And my reaction is the same as BlueCrystalMan. A real shame.

This sums it up for me perfectly. And the fact that Ryan and the crew have stated numerous times they are working on fixes, none are forthcoming, so it appears to me they bought this 'community' software without really doing all the necessary research and are hoping the software company is going to provide fixes for them. I, like you, would come in every day and click 'New Posts.' At LEAST once a week I would find a tip or trick that I didn't know existed. I loved the forum. Now I only show up if there is a response to a thread I posted in to see if hopefully something changed and I can start reading here again.

This was exactly the way I used the previous forums too. And my reaction is the same as BlueCrystalMan. A real shame.

Hey guys, not sure if you missed this, but the first changes are going to be coming soon. This page has the most recent update from our team on what's being targeted for the first changes: https://en.community.sonos.com/new-community-feedback-229090/community-platform-updates-6731275

We're still listening to your feedback and will be incorporating it in the community as much as possible.

Did you actually test these designs with any real live human beings other than smelling your own farts? Yowsa! This new fora is absolutely awful. So many great community software packages out there and you went with this?!?!?!? Why didn't you give Jive Software a call if you want something corporate?!?!?!

The page gutters on this are so f'ing wide I am going blind trying to read the posts because of all the white space. Email me when you fix or go back to the old system. Later.

Ryan S,

Is there anyway to sort "Activity since last visit" searches by subject area rather than date order?

When I click on "Activity since last visit" I would like to see the search results under the standard headings of; "Welcome, Getting started, Life with Sonos, Advanced and troubleshooting, Other language forums and Community feedback" and then the respective sub headings.

Without such functionality this new community thing is pretty useless to those of us like BlueCrystalMan, SteveM etc. who used to check in every day (or week) to pick up on tips and tricks. It is very unhelpful to have the posts I might be interested in buried by loads of "Getting started" ones!!