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Enthusiast I
August 5, 2015
Question

A huge step backward--what are you guys thinking?

Is the new community your idea of an improvement? It is anything but an improvement. Several important threads I started have lost content. When I try and type a response, I can't see the entire response I am creating--it only allows me to see a couple of lines at a time.

I am a long-time Sonos user, and I feel that I have been slapped in the face. Sonos no longer has my endorsement.
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    280 replies

    nicka99
    Local Superstar
    August 12, 2015
    Is there any benefit from this platform compared to the one forum was on? Not counting the avatar/likes and other bells and whistles. There has got to be at least one substantive way how this platform serves the target user better than the old one - which is that? It can't be all negative surely - more than one would be nice of course.

    I struggle to see any. Apart from the fluffy stuff about profiles etc but Id trade that for decent functionality that is used regularly !

    I also wonder about the whole Question and Answer thing. Based on this explanation https://en.community.sonos.com/ask-a-question-228987/how-the-ask-a-question-forum-works-6730730 you would expect very few unanswered questions but I see some going back 2 years ! Can Sonos sent on 'Answered' or only the author ? Why havent all the answered questions already been moved to other sections ?
    August 12, 2015

    I struggle to see any. Apart from the fluffy stuff about profiles etc but Id trade that for decent functionality that is used regularly !

    I don't count the fluff. Let's see if someone can point to some functional advantages that have come about.
    BCM
    August 12, 2015
    A huge functional DISadvantage is this that comes up every time I click the link in an email to get to the topic. And it doesn't just affect me.


    Something has gone wrong

    Sorry, the page you are looking for might have been removed, is temporarily unavailable, or the name has been changed.

    If you came here through our website, please let us know where this error occurred, so we can repair the defect. Contact us by e-mail: community@sonos.com.

    If you came here through a link on another website, this reference will have been incorrectly recorded. Unfortunately we cannot change this. Please contact the website which recorded this error directly.

    Perhaps the following can be of help:

    Check that the spelling in the address bar is correct.
    Go to: Homepage.
    Click the on 'previous' button in your browser if you want to try another link.
    August 12, 2015
    I don't get this ever on my android phone. And I just checked - not on my mac/safari either. It does not appear to be a general problem.
    Hermie
    August 12, 2015
    I do, just got the error again. That's using Firefox on a Mac. Did a reload and then it goes to the right page.
    September 15, 1996
    ratty
    August 12, 2015
    Did you guys look at Discourse (http://www.discourse.org) at all? I've been using it over at BoingBoing and it feels like a better platform.

    Just had a /very/ quick look - still seems to have a lot of the kiddy facilities that put me off. Looks better than this, though.

    If you mean badges etc it looks like they can be customised, as can much of its behaviour:
    Encourage positive community behaviors through the included set of badges, or add your own custom badges.
    buzz
    Grand Maestro
    August 12, 2015
    I'm using the mobile version at the moment and cannot quote. Hermie, I saw this message once on day one. You may have a stale entry in a cache somewhere, but I can't explain why you have this issue in multiple browsers. I usually use Firefox on a desktop and I keep Firefox locked down as far as cookies, pop-ups, and tracking are concerned. Sometimes this lock down causes troubles, but I haven't noticed any while using this community.
    buzz
    Grand Maestro
    August 12, 2015
    Hermie,

    I just had a wild thought. Perhaps your router caches DNS entries and there is a stale entry.
    BCM
    August 12, 2015
    It is hit or miss, buzz. Mostly miss. I've cleared all that and even used it on a WIFI system away from my home system and it still happens. The redirect that the link in the email is supposed to trigger doesn't work most of the time. It is a software problem... not a browser problem.
    buzz
    Grand Maestro
    August 12, 2015
    FWIW, posting replies using my S4 is not much fun. After a Submit I can't use the page until I refresh.