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rbronenberg
Contributor I
January 21, 2020
Question

Youtube Music ‘song is not encoded correctly’

Hi, 

I've been having this problem for 15 days at home and at the office using Youtube Music .The system works just fine with other services. I updated the Sonos app and uninstalled and installed the youtube service. 

 

Any suggestion?

 

 

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      3 replies

      mahleek
      Lyricist II
      January 23, 2020

      I’m also getting this error a lot more often than I used to. Happens almost every like 5/10 songs or so - really frustrating 

        Rar96
        Lyricist I
        January 24, 2020

        I am having the same issue with YouTube music and have had it for the past couple weeks it seems.  Have not been able to resolve and getting frustrated. 

          Airgetlam
          Airgetlam
          January 24, 2020

          Have you submitted a system diagnostic within 10 minutes of experiencing this issue, and contacted Sonos Support to discuss it?

          I usually suggest the phone folks, they have more tools available, but are available Monday through Friday during business hours. Twitter support folks are available 24/7.

          There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. 

          Bruce
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