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P_Devil
Contributor I
April 29, 2020

YouTube Music showing as unavailable.

  • April 29, 2020
  • 12 replies
  • 683 views

I've been having an issue with YouTube Music (YTM) for a while now. Ever since about 5-6 weeks ago, I've been unable to access YTM directly through the Sonos app or tell my Golgle Assistant devices (phone, tablet, Nest Home Hub Max, Sonos One) to play YTM on my Sonos speakers. It works fine on my Assidtsmt devices, even my JBL speakers. Just not Sonos. I've tried using the Somos app on my Android devices, iPhone, and PC program. It's always showing as unavailable.

My Sonos speakers and app are fully updated, YTM has been removed from Sonos and added multiple times, I tried resetting my entire Sonos setup... Other people aren't having issues. What is going on with YTM and my Sonos speakers? I tried giving it some time thinking it was a glitch that would eventually be fixed. I know there's things going on but it's been more than a month.

 

I've contacted both Sonos and Google support but haven't heard back, that was a couple of weeks ago.

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12 replies

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SandySO
Lyricist I
November 22, 2020

Simon B

I have done everything you’ve suggested and I still have the same problem as other users. I submitted my diagnostic test as well.

Can you help resolve it, as I don’t want a refund, I just want it to work

Simon B
Simon B
Retired Sonos Staff
November 25, 2020

Hi @SandySO, thanks for reaching out. Sorry to know that you have the same issue with your Youtube Music on Sonos, after you sent a diagnostic report. Kindly take note of the diagnostic number and you may reply on this thread with the confirmation number so that we can check the current status of your Sonos system. 

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

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