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GBTC
Contributor I
January 3, 2023
Answered

YouTube music search

  • January 3, 2023
  • 19 replies
  • 1060 views

Hi there,

 

When searching on Sonos app for YouTube music playlist/artist or songs then selecting YouTube Music to view more search results, the app crashes. 
 

This happens on iOS 16.1.1. and iPadOS 15.6.1. I have tried another iOS device running same versions as above with same results.  I’m using Sonos 14.20

 

anyone else experiencing the same?

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    Best answer by Corry P

    Hi @GBTC et al

    We are aware of this issue and are looking into a resolution. There is currently no ETA on resolution.

    In the meantime, please use a non-iOS controller, if you can.

    Or, use AirPlay or Bluetooth to get your YouTube Music to play through Sonos.

    I hope this helps.
     

    19 replies

    Ken_Griffiths
    Ken_Griffiths
    January 4, 2023

    I only use the free version of YTM with a few uploaded albums to their cloud and that’s working okay here - I can search and select ‘more results’ and the App doesn’t crash.

    Maybe try a Sonos App reset from ‘Settings/App Preferences’ and on re-opening the App connect it back to the ‘existing’ Sonos system and if no joy there, then remove/reinstall the YTM service in the App.

    GBTCAuthor
    Contributor I
    January 4, 2023

    Thank you Ken. I’ll give it a shot

      GBTCAuthor
      Contributor I
      January 4, 2023

      So I have tried the following:

      -reset the Sonos S2 app

      -delete and re-add my YTM account

       

      It did not solve my searching issue, sadly. I can confirm that I can search and expand the search results when using artists, album or song. The app crash only occurs when expanding the playlist search in YTM specifically. 
       

      Anyone with other solutions?

      Ammar_AAZ
      Lyricist I
      January 6, 2023

      I have been having exactly the same problem with iOS 16.1.2 since the latest sonos update a month ago. Sonos app version is 14.20

      Same function works on android device without any problem.
      I reset the app and YTM but it didn’t help 

      controlav
      controlav
      Lead Maestro
      January 6, 2023

      Oh yeah I can repro this easy enough:

      Click Search / enter “alternative” / scroll down to YT Music / tap on the “YouTube Music >” text / tap the Playlists header → Boom

       

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      controlav
      controlav
      Lead Maestro
      January 6, 2023

      Mods: please un-mark Ken’s reply as “Answered” because its a crashing app bug, resetting the config isn’t going to help. Instead, open a ticket against Engineering.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        Petkim
        Lyricist II
        January 22, 2023

        I am only sending this message in the hopes there is a fix. Sonos app keeps crashing as described about. I am also connected to YouTube Music and 16.1.2 on iPhone.  Please help Sonos!

        Petkim
        Lyricist II
        January 23, 2023

        Adding iOS 16.2 as well as its still not working on this most recent update either

        Ken_Griffiths
        Ken_Griffiths
        January 23, 2023

        Adding iOS 16.2 as well as its still not working on this most recent update either

        There hasn’t been a Sonos update since this matter was mentioned here, so I would just wait and see what that brings. I’m still not seeing an issue personally speaking but that’s likely because I’m using their free version of the YTM service - anyhow I hope it gets sorted soon for you. 👍

        Bruno92
        Trending Lyricist I
        January 27, 2023

        Same problem here with YTM. Everything works well expect the Playlists that will always crashes the app.

        And a month later and nothing has been done??

        Sonos 14.20

        iOS 16.3

         
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