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GBTC
Contributor I
Jan 3, 2023 11:14 PM UTC
Answered

YouTube music search

Hi there,

 

When searching on Sonos app for YouTube music playlist/artist or songs then selecting YouTube Music to view more search results, the app crashes. 
 

This happens on iOS 16.1.1. and iPadOS 15.6.1. I have tried another iOS device running same versions as above with same results.  I’m using Sonos 14.20

 

anyone else experiencing the same?

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    Corry P
    Corry PAnswer
    Sonos Staff
    Jan 27, 2023 1:46 PM UTC

    Hi @GBTC et al

    We are aware of this issue and are looking into a resolution. There is currently no ETA on resolution.

    In the meantime, please use a non-iOS controller, if you can.

    Or, use AirPlay or Bluetooth to get your YouTube Music to play through Sonos.

    I hope this helps.
     

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    19 replies

    Ken_Griffiths
    Ken_Griffiths
    Jan 4, 2023 2:19 AM UTC

    I only use the free version of YTM with a few uploaded albums to their cloud and that’s working okay here - I can search and select ‘more results’ and the App doesn’t crash.

    Maybe try a Sonos App reset from ‘Settings/App Preferences’ and on re-opening the App connect it back to the ‘existing’ Sonos system and if no joy there, then remove/reinstall the YTM service in the App.

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    GBTCAuthor
    Contributor I
    Jan 4, 2023 5:49 PM UTC

    Thank you Ken. I’ll give it a shot

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      GBTCAuthor
      Contributor I
      Jan 4, 2023 7:25 PM UTC

      So I have tried the following:

      -reset the Sonos S2 app

      -delete and re-add my YTM account

       

      It did not solve my searching issue, sadly. I can confirm that I can search and expand the search results when using artists, album or song. The app crash only occurs when expanding the playlist search in YTM specifically. 
       

      Anyone with other solutions?

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      Ammar_AAZ
      Lyricist I
      Jan 6, 2023 1:37 PM UTC

      I have been having exactly the same problem with iOS 16.1.2 since the latest sonos update a month ago. Sonos app version is 14.20

      Same function works on android device without any problem.
      I reset the app and YTM but it didn’t help 

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      controlav
      controlav
      Lead Maestro
      Jan 6, 2023 1:45 PM UTC

      Oh yeah I can repro this easy enough:

      Click Search / enter “alternative” / scroll down to YT Music / tap on the “YouTube Music >” text / tap the Playlists header → Boom

       

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      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      controlav
      controlav
      Lead Maestro
      Jan 6, 2023 1:48 PM UTC

      Mods: please un-mark Ken’s reply as “Answered” because its a crashing app bug, resetting the config isn’t going to help. Instead, open a ticket against Engineering.

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      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        Petkim
        Lyricist II
        Jan 22, 2023 9:44 PM UTC

        I am only sending this message in the hopes there is a fix. Sonos app keeps crashing as described about. I am also connected to YouTube Music and 16.1.2 on iPhone.  Please help Sonos!

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        Petkim
        Lyricist II
        Jan 23, 2023 12:34 AM UTC

        Adding iOS 16.2 as well as its still not working on this most recent update either

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        Ken_Griffiths
        Ken_Griffiths
        Jan 23, 2023 11:11 AM UTC

        Adding iOS 16.2 as well as its still not working on this most recent update either

        There hasn’t been a Sonos update since this matter was mentioned here, so I would just wait and see what that brings. I’m still not seeing an issue personally speaking but that’s likely because I’m using their free version of the YTM service - anyhow I hope it gets sorted soon for you. 👍

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        Bruno92
        Trending Lyricist I
        Jan 27, 2023 1:34 PM UTC

        Same problem here with YTM. Everything works well expect the Playlists that will always crashes the app.

        And a month later and nothing has been done??

        Sonos 14.20

        iOS 16.3

         
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