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Anonymous

Answered

Youtube Music not playing, skipping through playlist

Forum|Forum|2 years ago
August 24, 2024
21 replies
1207 views

Hi All,

I have linked my YTM account to Sonos, however, even though the Sonos app shows all my YTM content, whenever I try to play anything, it seems to load (play button briefly tuns into a circle) than stops and nothing plays, no errormessages.

Same happens with a playlist, it skips through a nr of songs, showing covert art, playbutton briefly turns into a cricle, than it skips to the next songs, does this to 5 or 6 tracks than stops again.

Iǘe removed and re-added the YTM account several times now, removed and reinstalled ther app, cleared cache and app data etc. To no avail.

I've seen a plethora of issues with YTM/Sonos here, but none seem to be the same as my problem, so if anyone can lend a hand, that would be greatly appreciated.

Best regards,

Erik

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Best answer by Ken_Griffiths

Hi Ken,

No problems with the YTM service, Iǘe been having this problem for a few days now ;-)

It wasn’t working initially for me, but seems okay now - It’s not my main music service, so I don’t use it very much here. Maybe some others who subscribe to it will chime in. Another thought is to maybe try a reboot of the local router (just in case that might sort it).🤞

Ken_Griffiths

Yes, I’m seeing the same issue too (I only use the free version here) - maybe the YTM service is down at the moment?

There’s nothing showing yet on the Sonos service status page here…

https://status.sonos.com

Maybe try again in a short while.

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Anonymous

Hi Ken,

No problems with the YTM service, Iǘe been having this problem for a few days now ;-)

Ken_Griffiths

Ah the free version of the service seems to be working again now, perhaps give it another go…

Ken_GriffithsAnswer

Hi Ken,

No problems with the YTM service, Iǘe been having this problem for a few days now ;-)

It wasn’t working initially for me, but seems okay now - It’s not my main music service, so I don’t use it very much here. Maybe some others who subscribe to it will chime in. Another thought is to maybe try a reboot of the local router (just in case that might sort it).🤞

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Burkey2k

Contributor I

Hi, I've had this issue for probably a year now. And after several conversations with support I've been told this is a 'known issue'... A known issue where I cannot play probably 95% of any music on YouTube music (I have premium, not the free version).

The fact that Sonos think this is acceptable is an absolute disgrace and this company seems to be slipping towards becoming defunct. And I say that as an owner of a full Sonos surround system plus several Ones around the house.

Ken_Griffiths

Hi, I've had this issue for probably a year now. And after several conversations with support I've been told this is a 'known issue'... A known issue where I cannot play probably 95% of any music on YouTube music (I have premium, not the free version).

The fact that Sonos think this is acceptable is an absolute disgrace and this company seems to be slipping towards becoming defunct. And I say that as an owner of a full Sonos surround system plus several Ones around the house.

I’m surprised to hear it’s a known issue - I assume it’s on Googles side, as they are responsible for the audio feed into the Sonos API. It’s odd that their ‘free’ service is working okay, well it is working okay here for the 250 tracks I uploaded to their servers.

The Sonos status page shows the service as fully operational too. See here:

https://status.sonos.com

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Burkey2k

Contributor I

What I said was what Sonos advised me, and that they were 'working on it'. That was a couple months ago now since I last asked them about it. I'm quite aware that their servers and YouTube's servers are showing as fine. As I said, this is going on for a long long time now.

I'm glad yours is working.

This apparently is an acceptable level of service from Sonos to have a known bug that that they haven't bothered actioning:

https://photos.app.goo.gl/5A1MPe8rnmffL5KR6

Ken_Griffiths

The only time I’ve seen a playlist ‘skipping’ like that, is when there is a connection issue between the Sonos player and the YTM audio source - Clearly the source cannot fill the players audio buffer and so it jumps to the next track (and the next etc.) until it is able to find a track that will successfully fill its buffer.

The attached screen capture is what I see when playing from YTM, but as mentioned I only use their free service (recorded a few moments ago).

Did you explore the devices SNR levels with the Sonos Staff and look at the usual things, like reducing interference by using non-overlapping WiFi channels and setting the 2.4Ghz WiFi band to 20Mhz only etc?

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Burkey2k

Contributor I

Interesting, and what you say about the buffering makes sense to me, however that didn't seem to be the issue while with support...however I don't recall them looking at my network.

However my 2.4GHz network is not what you'd consider congested (see attached picture). I also don't know how to check the SNR levels or how to change the network (I recall in the old app having more options but can only locate the option to change the Sonosnet channel at the moment), so I may get onto support once again to try and prompt them to actually try and solve this.

Ken_Griffiths

I would simply set aside ‘slow’ SonosNet these days and see how your setup runs on your local WiFi connection instead - most Sonos devices these days also use the faster 5Ghz WiFi network - I would just see if that quickly resolves your issue. Make sure you add both the 2.4 GHz and 5Ghz band to your Sonos network settings if they do have different SSID’s - in my own case the WiFi uses the same SSID/credentials and uses auto band-steering but you can likely steer your devices to the most appropriate band.

These are the devices that support the faster 5Ghz WiFi band:

Play:1
Play:3
Play:5 (Gen 2)
Sub (Gen 1)
Sub (Gen 2)
Era 100
Era 300
Move 2
Roam
Roam 2
Roam SL
Five
Move
One (Gen 1)
One (Gen 2)
One SL
Port
Sub (Gen 3)
Sub Mini
SYMFONISK Bookshelf (Gen 2)
SYMFONISK Floor lamp
SYMFONISK Picture frame
SYMFONISK Table lamp (Gen 2)
SYMFONISK Bookshelf (Gen 1)

SNR levels apply to devices running on your WiFi network (not SonosNet) - see this link:

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

To switch between SonosNet and your local WiFi, see the latter paragraphs in this link:

https://support.sonos.com/en-us/article/switch-sonos-between-a-wireless-and-wired-setup

i would set the routers 2.4Ghz band to use channel 6 with a channel-width of 20Mhz only, that’s based on the image you posted. Leave the 5Ghz band on 80Mhz and maybe fix its channel to whatever it is using at the moment.

Hope that assists and resolves your issue.

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