Youtube Music not playing entire Library Songs - only select few

Hello @kbradsmith,

Welcome back to the Sonos Community and thank you for reaching out with your Question. 

Is this limited track behavior limited only to accessing YouTube Music via the Sonos app or does this happen within the YouTube Music app as well?

Are you able to locate and playback music library tracks or albums through your Sonos app other than the “ Your Mix” option?

If you are still experiencing limited playback function, can you submit a diagnostic report and if possible take a few screen captures of your YouTube Music interface so that we can see what is going on.   

Thanks Jean.  This limited songs playlist is only happening in the Sonos app. With GPM, it was difficult to load my entire songs library but it did eventually shuffle all songs. Not with YT Music on Sonos. The songs shuffle works fine on other YT Music apps and browser.  The Your Mix option is not an option as it attempts to insert music that I’d like which, after trying it for a few days, has failed to recommend music I like. I only want to stream the songs that are from my Library. 

Thanks. Awaiting more feedback. 

Hello @kbradsmith,

Thank you for the additional details on your YouTube Music playback behavior. 

Can you submit a diagnostic report from your system and include the confirmation number in your reply?

If you could also include a screen shot of the main screen of your YouTube Music interface from your Sonos app it might help us to understand what is happening with your system.

Hi Jean,

Diagnostic number: 1919190988

I understand that Sonos can only import 999 songs to the queue however it seems that the 999 songs aren’t pulling from my entire YTMusic Library/ Songs collection. Rather it appears the 999 songs are from my most recently listened to artists which results in excluding all the others as well as a high repetition of these artists in the ‘shuffle’. Here’s the screenshot: 

Hello @kbradsmith,

Thank you for the additional details and the screen shot, it’s easier to help when I can see what you are seeing.

Down at the bottom of your center column there is a button that says “Clear Queue”, can you hit that and then return to the main “Youtube Music “ heading by clicking on the back arrow to the left of where it says “YouTube Music” at the top of the right-hand column. What are your options for playback in the previous menu there?   

Hi. 

I see Home, New Releases, Charts, Library, Your Mix.

Hi @kbradsmith,

If you select “Library” do you have any choices available or is it blank? 

Hi @kbradsmith, do you have playlists and tracks available under either Songs or Playlists? If you are missing content, how many tracks would you say are missing from the Sonos interface in this service? 

Can you provide a screenshot from the YouTube Music app so we can compare the available content.?

Hi. Yeah, there are thousands of songs missing from this list. Sonos isn't pulling in my entire list.